Error in cpanel while adding and deleting mail account.

l2Support

Member
PartnerNOC
Dec 15, 2006
21
1
153
Hello,

We are getting error while adding mail account, it is showing "error" but mail account get added. When we are trying to delete mail account it shows "error" and mail id not delete.

Below are the cpanel logs.

Code:
warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[mx] function=[NULLIFY]: statusmsg=[Parent check method: /usr/local/cpanel/cpanel,/usr/local/cpanel/uapi,/usr/local/cpanel/cpanel-email, caller: /backup/cpanel/cpanel is not allowed] at /usr/local/cpanel/Cpanel/Wrap.pm line 130
  Cpanel::Wrap::send_cpwrapd_request('no_cperror', 1, 'function', 'NULLIFY', 'namespace', 'Cpanel', 'env', HASH(0x1a4c0130), 'action', 'run', 'data', 'domain.tld admin_test', 'module', 'mx') called at /usr/local/cpanel/Cpanel/Wrap.pm line 57
  Cpanel::Wrap::send_cpwrapd_request_no_cperror('namespace', 'Cpanel', 'module', 'mx', 'function', 'NULLIFY', 'data', 'domain.tld admin_test', 'action', 'run', 'env', HASH(0x1a4c0130)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 131
  Cpanel::AdminBin::run_adminbin_with_status('mx', 'NULLIFY', 'domain.tld', 'admin_test') called at /usr/local/cpanel/Cpanel/API/Email.pm line 945
  Cpanel::API::Email::delete_pop(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48)) called at /usr/local/cpanel/Cpanel/API.pm line 176
  Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248
  eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248
  Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x1a758d48), CODE(0x1a722c40)) called at /usr/local/cpanel/Cpanel/API.pm line 176
  Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48), 'Email', 'delete_pop') called at /usr/local/cpanel/Cpanel/API.pm line 48
  Cpanel::API::_execute('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/API.pm line 319
  Cpanel::API::wrap_deprecated('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/Email.pm line 1359
  Cpanel::Email::api2_delpop('email', 'admin_test', 'cache_fix', 1434604943942, 'domain', 'domain.tld') called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118
  eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118
  Cpanel::Api2::Exec::api2_exec('Email', 'delpop', HASH(0x1a7227c0), HASH(0x1a7577f0)) called at cpanel.pl line 1430
  main::docpanelaction(HASH(0x1a7578e0)) called at cpanel.pl line 5193
  main::run_fast_json_mode() called at cpanel.pl line 831
 
Last edited by a moderator:

l2Support

Member
PartnerNOC
Dec 15, 2006
21
1
153
Hello Team,

We are running WHM 11.50 version on server. Yes, we have tried upcp forcefully but it not worked.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

Is /usr/local/cpanel symbolically linked to another location on your system? If so, this is an unsupported method of freeing up space on the /usr partition. It can lead to several potential issues, including the error you have posted to this thread.

Thank you.