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Error in cpanel while adding and deleting mail account.

Discussion in 'E-mail Discussions' started by l2Support, Jun 18, 2015.

  1. l2Support

    l2Support Member

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    Hello,

    We are getting error while adding mail account, it is showing "error" but mail account get added. When we are trying to delete mail account it shows "error" and mail id not delete.

    Below are the cpanel logs.

    Code:
    warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[mx] function=[NULLIFY]: statusmsg=[Parent check method: /usr/local/cpanel/cpanel,/usr/local/cpanel/uapi,/usr/local/cpanel/cpanel-email, caller: /backup/cpanel/cpanel is not allowed] at /usr/local/cpanel/Cpanel/Wrap.pm line 130
      Cpanel::Wrap::send_cpwrapd_request('no_cperror', 1, 'function', 'NULLIFY', 'namespace', 'Cpanel', 'env', HASH(0x1a4c0130), 'action', 'run', 'data', 'domain.tld admin_test', 'module', 'mx') called at /usr/local/cpanel/Cpanel/Wrap.pm line 57
      Cpanel::Wrap::send_cpwrapd_request_no_cperror('namespace', 'Cpanel', 'module', 'mx', 'function', 'NULLIFY', 'data', 'domain.tld admin_test', 'action', 'run', 'env', HASH(0x1a4c0130)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 131
      Cpanel::AdminBin::run_adminbin_with_status('mx', 'NULLIFY', 'domain.tld', 'admin_test') called at /usr/local/cpanel/Cpanel/API/Email.pm line 945
      Cpanel::API::Email::delete_pop(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48)) called at /usr/local/cpanel/Cpanel/API.pm line 176
      Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248
      eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248
      Cpanel::API::_eval_guard(Cpanel::Result=HASH(0x1a758d48), CODE(0x1a722c40)) called at /usr/local/cpanel/Cpanel/API.pm line 176
      Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x1a7590a8), Cpanel::Result=HASH(0x1a758d48), 'Email', 'delete_pop') called at /usr/local/cpanel/Cpanel/API.pm line 48
      Cpanel::API::_execute('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/API.pm line 319
      Cpanel::API::wrap_deprecated('Email', 'delete_pop', HASH(0x1a757d90)) called at /usr/local/cpanel/Cpanel/Email.pm line 1359
      Cpanel::Email::api2_delpop('email', 'admin_test', 'cache_fix', 1434604943942, 'domain', 'domain.tld') called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118
      eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 118
      Cpanel::Api2::Exec::api2_exec('Email', 'delpop', HASH(0x1a7227c0), HASH(0x1a7577f0)) called at cpanel.pl line 1430
      main::docpanelaction(HASH(0x1a7578e0)) called at cpanel.pl line 5193
      main::run_fast_json_mode() called at cpanel.pl line 831
    
    
     
    #1 l2Support, Jun 18, 2015
    Last edited by a moderator: Jun 18, 2015
  2. 24x7ss

    24x7ss Well-Known Member

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    Hello,

    What version of cPanel are you running on your box ? Did you try to run upcp forcefully to see if that helps ?
     
  3. l2Support

    l2Support Member

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    Hello Team,

    We are running WHM 11.50 version on server. Yes, we have tried upcp forcefully but it not worked.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is /usr/local/cpanel symbolically linked to another location on your system? If so, this is an unsupported method of freeing up space on the /usr partition. It can lead to several potential issues, including the error you have posted to this thread.

    Thank you.
     
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