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Error in migrating from one cPanel to another

Discussion in 'Data Protection' started by Jaime Rodrigues, Nov 27, 2017.

  1. Jaime Rodrigues

    Jaime Rodrigues Registered

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    Reseller Owner
    When trying to migrate an account from one cpanel to another, through the option: Transfers » Copy an account from another server with an account password, at the end gives me the following error:
    Failed: Account Restore Failed: "Failed to extract the archive at" /home/cpmove-xxxx.tar.gz ": The archive appears to be empty." The truth is that it takes 3 hours and the file is only 13 bytes long.
    What is up? Why are you giving me this error?
    Tanks,
    JR
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    It's difficult to know for sure what's happening, as you don't have root access to the source server. You may want to try generating a backup of the account via "cPanel >> Backups" on the source server, and then upload the backup to the /home directory on the destination server. You can then restore the account via the following command:

    Code:
    /scripts/restorepkg /home/file-name.tar.gz
    Thank you.
     
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