The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error in the first access to the WHM panel.

Discussion in 'General Discussion' started by John Estivalet, Nov 23, 2015.

  1. John Estivalet

    Joined:
    Nov 23, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    Today I made a cpanel installation.
    But always when I try to access the WHM get this error -
    The login is invalid.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,776
    Likes Received:
    663
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  3. John Estivalet

    Joined:
    Nov 23, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    I followed the orders after installation.
    I'm using the User root and the root password however I receive the error I mentioned.
    I'm doing these settings on a remote server.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,776
    Likes Received:
    663
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Is cPHulk enabled on this system? Is this a second login attempt or are you attempting to login after the initial installation via the command line?

    Thank you.
     
  5. John Estivalet

    Joined:
    Nov 23, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    The server is using the default setting of cpanel.
    The error occurred after the installation from the command line.
    How do I check if the cPHulk is enabled or disabled?

    Thanks for helping.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,776
    Likes Received:
    663
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    It's not enabled if you did not complete the initial setup wizard in Web Host Manager. Access your server via the command line and check to ensure the root password is still valid.

    Thank you.
     
  7. John Estivalet

    Joined:
    Nov 23, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    I was able to access the server with the user and the root password. What is the next step to try to solve this problem?

    And thank you for helping.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,776
    Likes Received:
    663
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  9. John Estivalet

    Joined:
    Nov 23, 2015
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Brazil
    cPanel Access Level:
    Root Administrator
    To answer your question I am accessing the server with the user root from the command line. I disabled the cphulkd and login error persists.
    What's the next step?

    And thank you for helping.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,776
    Likes Received:
    663
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page