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Error in WHM: Unknown Cpanel::IxHash.....

Discussion in 'General Discussion' started by mantolis, Jun 19, 2012.

  1. mantolis

    mantolis Registered

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    Hello,
    Please, i want your help.

    I have a VPS with WHM in the latest stable ver.
    Everything its ok but today after i login in whm i get error
    "
    [a fatal error or timeout occurred while processing this directive]
    [an error occurred while processing this directive]

    Unknown Cpanel::IxHash::Modify at whostmgr/bin/whostmgr10 line 233
    Carp::carp('Unknown Cpanel::IxHash::Modify') called at /usr/local/cpanel/Cpanel/IxHash.pm line 83
    Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0xa490c88)', 'PFILE') called at whostmgr/bin/whostmgr10 line 233
    main::themecommand() called at whostmgr/bin/whostmgr10 line 204
    "
    Also i must say that i have mail, cpanel, webpages. The problem is in whm as i can see.
    Can anyone have any idea what going on ?:confused:
    Thanks a lot
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    I'm not finding any details on this error message in our ticket system nor online. Have you clicked on the portion in brackets [] around it? If not, could you click on it and provide any additional details it has?

    If it shows the same, could you please submit a ticket for us to check further? You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. If you end up opening up a ticket, please post the number here for tracking purposes.

    Thanks!
     
  3. mantolis

    mantolis Registered

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    hello, i just open a ticket with N. 2815014
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    To update, this appears to have been an isolated issue. The "XSLoader" Perl module was reinstalled, and cPanel was updated, which appears to have resolved the issue on this server.

    Thank you.
     
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