Error in WHM: Unknown Cpanel::IxHash.....

mantolis

Registered
Jun 19, 2012
2
0
1
cPanel Access Level
Website Owner
Hello,
Please, i want your help.

I have a VPS with WHM in the latest stable ver.
Everything its ok but today after i login in whm i get error
"
[a fatal error or timeout occurred while processing this directive]
[an error occurred while processing this directive]

Unknown Cpanel::IxHash::Modify at whostmgr/bin/whostmgr10 line 233
Carp::carp('Unknown Cpanel::IxHash::Modify') called at /usr/local/cpanel/Cpanel/IxHash.pm line 83
Cpanel::IxHash::FETCH('Cpanel::IxHash=ARRAY(0xa490c88)', 'PFILE') called at whostmgr/bin/whostmgr10 line 233
main::themecommand() called at whostmgr/bin/whostmgr10 line 204
"
Also i must say that i have mail, cpanel, webpages. The problem is in whm as i can see.
Can anyone have any idea what going on ?:confused:
Thanks a lot
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Hello,

I'm not finding any details on this error message in our ticket system nor online. Have you clicked on the portion in brackets [] around it? If not, could you click on it and provide any additional details it has?

If it shows the same, could you please submit a ticket for us to check further? You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature. If you end up opening up a ticket, please post the number here for tracking purposes.

Thanks!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello :)

To update, this appears to have been an isolated issue. The "XSLoader" Perl module was reinstalled, and cPanel was updated, which appears to have resolved the issue on this server.

Thank you.