SOLVED Error Installing cPanel on CloudLinux

Juan Antonio

Mar 30, 2015
cPanel Access Level
Root Administrator
Hi everyone,

I'm trying to install cPanel on a clean server (OVH). I've tried with CLoudLinux 7.6 and Centos 7 and after several minutes it always gets with a fatal error:

[2019-08-08 11:36:58 +0200] [6574] ( INFO): Queuing system package update
[2019-08-08 11:36:58 +0200] [6574] (FATAL): The background process “Apps that require deferred RPMs” failed with a fatal error: The subprocess reported error number 25 when it ended.
2019-08-08 11:36:58 338 [6252] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.

Most of the software is installed (ie. mysql) .
There are also some some yellow warnings which I don't know if they are related.

[2019-08-08 11:36:19 +0200] Another app is currently holding the yum lock; waiting for it to exit...
[2019-08-08 11:36:19 +0200] The other application is: yum
[2019-08-08 11:36:19 +0200] Memory : 126 M RSS (1.5 GB VSZ)
[2019-08-08 11:36:19 +0200] Started: Thu Aug 8 11:35:51 2019 - 00:28 ago
[2019-08-08 11:36:19 +0200] State : Sleeping, pid: 7759

I've followed the instructions on Installation Guide - System Requirements - Version 82 Documentation - cPanel Documentation (disabled selinux, checked valid hostname, disabled firewall and NetWorkManager).

This is the first time I'm getting this error with a cPanel installation. Any ideas?

Thank you



Product Owner II
Staff member
Nov 14, 2017
Hi @Juan Antonio

It sounds like there is another stuck yum process. For the quickest help with installation and troubleshooting your installation, I would suggest opening a ticket. You can do so using the link in my signature. Once open reply here with the ticket ID so we can update this thread with the outcome.

There is also an internal case that sounds similar to this issue: CPANEL-28579 - cPanel install fails on CentOS7 with CloudLinux License. This should be fixed in 11.82.07 of cPane/WHM but I believe there are still some issues with the CloudLinux Netowrk and you might try running the following before attempting to install (as a workaround)

touch /var/cpanel/nocloudlinux
sh latest --skip-cloudlinux

Last edited:


Staff member
Apr 11, 2011
Hello Juan,

You can execute the following command to see the last 10 lines of the installation log:

tail -10 /var/log/cpanel-install.log

Also, I noticed a recent support ticket where a similar issue occurred due to the server's inability to connect to Here's a command you can use to check if this happened on your server as well:

grep rdate /var/log/cpanel-install.log | grep connect

Can you share the output from these commands here?

Thank you.