Error Installing on RedHat 9

[Stefaans]

I have a new RedHat 9 box. During my first attempt at installing CPanel, one of the RPM install routines failed with row on row of errors and 99% CPU usage. Unfortunately I don't know the exact step in the install because too many errors have scrolled past and I couldn't see the preceeding commands.

Managed to kill the process and the installation continued. During the a later step of updating cPanel, everything grinded to a halt.

I got the server rebooted, and took another go at "sh lastest" again. Got a similar RPM error, this time with a different error number.

The error RPM is: "error: rpmdbNextIterator: skipping h# 68 Header V3 DSA signature: BAD, key ID db42a60e"

Right now the install appears stuck again at the "Building Apache" step.

One last concern is that http://layer1.cpanel.net/ does lists up to RedHat 8.0. while the CPanel.net home page does list compatibility with RedHat 9.

Is RedHat 9 really supported? Should I get my ISP to install RedHat 8.0 or 7.3?

Your advice is appreciated.

cPanel.net Support Ticket Number:

 

[bmcclure]

Yes, it should now be supported... I tried it about a month or 2 ago and it wasn't, but they list it on www.cpanel.net now.

cPanel.net Support Ticket Number:

 

[bmcclure]

Building Apache and building Perl takes quite a while, how long did you give it?

cPanel.net Support Ticket Number:

 

[Stefaans]

It's been busy for over an hour building Apache. I would have expected 10 to 20 minutes. I have now aborted with CTRL+C and will try do it all again from scratch.

I see RedHat 9 is listed on the CPanel home page, but not at http://layer1.cpanel.net/. Is that not reason for concern?

cPanel.net Support Ticket Number:

 

[bmcclure]

RH 9 support is new (if it is in fact supported), so you may want to put in a ticket with CPanel before you pull your hair out to make sure. I was ready to forget CPanel and move along until I someone here told me 9 wasn't supported ... I installed 8 and it went smooth as can be.

Ask CPanel, and if it's not supported, go with RH 8.

cPanel.net Support Ticket Number:

 

[Stefaans]

Thanks, I'll follow your advice. Then at least the annoying "cPanel.net Support Ticket Number:" below all our posts will have some meaning :D

cPanel.net Support Ticket Number:

 

[cPanelNick]

If you did open a ticket, please post it here

cPanel.net Support Ticket Number:

 

[Stefaans]

Thanks Nic. Ticket ID# 15924.

 

[bmcclure]

Let me know what solution you end up getting ... I'd like to test out a RH9 server with CPanel if it's supported...

Thanks!

cPanel.net Support Ticket Number:

 

[Stefaans]

Sure, I'll post back here when I know what the exact status is. Likely only in a couple of days.

Right now the server is down after trying to reboot with an fsk. My guess it that there is a simple explanation -- either CPanel doesn't fully support RedHat or I have a hardware problem.

cPanel.net Support Ticket Number:

 

[nuclear]

I've been running RH9 and cPanel since the end of May without any major problems.

I did notice the RH9 install was removed from layer1.cpanel.net though...wondering if maybe they rushed out a release for it and then took it down?

cPanel.net Support Ticket Number:

 

[Stefaans]

Nuclear. your first comment is encouraging, the second not. I will post again when CPanel.net have repled to my ticket - only silince thus far.

cPanel.net Support Ticket Number:

 

[Stefaans]

Still struggling. CPanel staff thinks it could be a harware problem. Now waiting for a response from the data center. The communication process is slow because of different time zones.

cPanel.net Support Ticket Number:

 

[Stefaans]

The data center tech manager thinks the server has a bad memory chip. Because we also had some file system errors, they are preparing a brand new box for me right now.

The new box will have RedHat 8 because I feel uneasy about CPanel's support for RedHat 9. If it is indeed supported, I would have expected it to be listed at http://layer1.cpanel.net/, but is not.

In his ticket correspondence, Nick did not mention any RedHat 9 incompatibilies other than that they have seen the RPM database corruption before. Right now, I don't have the time to try RedHat 9 again and fail again...

cPanel.net Support Ticket Number:

 

[bmcclure]

RH9 would be nice, but I guess it's just not in the cards right now ...

Kind of like Windows support? *hint hint*

We've got hundreds of NT customers moving to us in the next few months and we really wish we had CPanel on those boxes ... I guess we'll have to go with *gulp* Ensim?

cPanel.net Support Ticket Number:

 

[sabarishks]

Check out http://forums.cpanel.net/showthread.php?t=17486&highlight=rpmdbNextIterator