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Error on Email in 11.52.6.1

Discussion in 'E-mail Discussions' started by Misiek, Jul 7, 2016.

  1. Misiek

    Misiek Well-Known Member

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    Dear all,
    When I go to client page with email accounts I get the following errors:

    Code:
    Can't locate Cpanel/API/ExternalAuthentication.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel/cpaddons /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/514/lib/perl5/5.14.4/i386-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib/perl5/5.14.4 /opt/cpanel/perl5/514/site_lib/i386-linux-64int /opt/cpanel/perl5/514/site_lib /usr/local/rvglobalsoft/lib/perl5) at (eval 430) line 1.
    at (eval 430) line 1.
       Cpanel::LoadModule::BEGIN() called at (eval 430) line 1
       eval {...} called at (eval 430) line 1
       eval ' use Cpanel::API::ExternalAuthentication; Cpanel::API::ExternalAuthentication::API::ExternalAuthentication_init() if "Cpanel::API::ExternalAuthentication"->can("API::ExternalAuthentication_init");
    ;' called at /usr/local/cpanel/Cpanel/LoadModule.pm line 137
       Cpanel::LoadModule::_modloader("API::ExternalAuthentication") called at /usr/local/cpanel/Cpanel/LoadModule.pm line 73
       Cpanel::LoadModule::loadmodule("API::ExternalAuthentication") called at /usr/local/cpanel/Cpanel/API.pm line 143
       Cpanel::API::_init_execute("ExternalAuthentication", "configured_modules") called at /usr/local/cpanel/Cpanel/API.pm line 59
       Cpanel::API::execute("ExternalAuthentication", "configured_modules", HASH(0xbeeb00c)) called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 2
       eval {...} called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 2
       eval {...} called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 16
       Template::Provider::__ANON__(Template::Context=HASH(0xbdc52f4)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0xbea6fe0), Template::Context=HASH(0xbdc52f4)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0xbdc52f4), Template::Document=HASH(0xbea6fe0)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Service.pm line 94
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Service.pm line 91
       Template::Service::process(Template::Service=HASH(0xb340b44), "mail/pops_config.tt", HASH(0xbe23d50)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template.pm line 66
       Template::process(Template=HASH(0xa7f2b5c), "mail/pops_config.tt", HASH(0xbe23d50), SCALAR(0xbee5cc8)) called at /usr/local/cpanel/Cpanel/Template.pm line 436
       Cpanel::Template::process_template("cpanel", HASH(0xbe23d50), HASH(0xbdfbd90)) called at cpanel.pl line 1203
       main::cptt_exectag("<?cptt mail/pops_config.tt ?>") called at cpanel.pl line 4111
       main::dotag_finished_headers(0) called at cpanel.pl line 3963
       main::cpanel_parseblock("<cpanel Rvskin=\"loadHeaderPage(rvhelp/mail/pops.html)\">\x{a}<cpan"...) called at cpanel.pl line 3878
       main::y(GLOB(0xadd5760)) called at cpanel.pl line 5219
       main::run_standard_mode() called at cpanel.pl line 888
    
    Error loading module API::ExternalAuthentication - Can't locate Cpanel/API/ExternalAuthentication.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/cpanel/cpaddons /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/514/lib/perl5/5.14.4/i386-linux-64int /usr/local/cpanel/3rdparty/perl/514/lib/perl5/5.14.4 /opt/cpanel/perl5/514/site_lib/i386-linux-64int /opt/cpanel/perl5/514/site_lib /usr/local/rvglobalsoft/lib/perl5) at (eval 430) line 1.
    BEGIN failed--compilation aborted at (eval 430) line 1.
    at /usr/local/cpanel/Cpanel/LoadModule.pm line 24.
       Cpanel::LoadModule::_logger_warn("Error loading module API::ExternalAuthentication - Can't loca"...) called at /usr/local/cpanel/Cpanel/LoadModule.pm line 140
       Cpanel::LoadModule::_modloader("API::ExternalAuthentication") called at /usr/local/cpanel/Cpanel/LoadModule.pm line 73
       Cpanel::LoadModule::loadmodule("API::ExternalAuthentication") called at /usr/local/cpanel/Cpanel/API.pm line 143
       Cpanel::API::_init_execute("ExternalAuthentication", "configured_modules") called at /usr/local/cpanel/Cpanel/API.pm line 59
       Cpanel::API::execute("ExternalAuthentication", "configured_modules", HASH(0xbeeabf8)) called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 2
       eval {...} called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 2
       eval {...} called at /usr/local/cpanel/base/frontend/rvskin2/mail/pops_config.tt line 16
       Template::Provider::__ANON__(Template::Context=HASH(0xbdc522c)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Document.pm line 163
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Document.pm line 161
       Template::Document::process(Template::Document=HASH(0xbea7350), Template::Context=HASH(0xbdc522c)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Context.pm line 347
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Context.pm line 321
       Template::Context::process(Template::Context=HASH(0xbdc522c), Template::Document=HASH(0xbea7350)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Service.pm line 94
       eval {...} called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template/Service.pm line 91
       Template::Service::process(Template::Service=HASH(0xbe5c448), "mail/pops_config.tt", HASH(0xbe23ce0)) called at /usr/local/cpanel/3rdparty/perl/514/lib/perl5/cpanel_lib/i386-linux-64int/Template.pm line 66
       Template::process(Template=HASH(0xa7f2b5c), "mail/pops_config.tt", HASH(0xbe23ce0), SCALAR(0xbee5cb0)) called at /usr/local/cpanel/Cpanel/Template.pm line 436
       Cpanel::Template::process_template("cpanel", HASH(0xbe23ce0), HASH(0xbdfbce0)) called at cpanel.pl line 1203
       main::cptt_exectag("<?cptt mail/pops_config.tt ?>") called at cpanel.pl line 4111
       main::dotag_finished_headers(0) called at cpanel.pl line 3963
       main::cpanel_parseblock("<cpanel Rvskin=\"loadHeaderPage(rvhelp/mail/pops.html)\">\x{a}<cpan"...) called at cpanel.pl line 3878
       main::y(GLOB(0xadd5758)) called at cpanel.pl line 5219
       main::run_standard_mode() called at cpanel.pl line 888
    
    
    Any ideas ?
     
    #1 Misiek, Jul 7, 2016
    Last edited by a moderator: Jul 7, 2016
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

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    Twitter:
    Rvskin is mentioned in the error. You might try changing your style to use Paper Lantern to check if the error persists. My guess is the problem is with Rvskin.
     
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