SOLVED Error on new CSR generation

Meta11icA

Member
Dec 9, 2015
5
1
3
Romania
cPanel Access Level
Root Administrator
Hello!

I am trying to create a new signing request and I am getting the following error:
A fatal error or timeout occurred while processing this directive:
SHOW:
Template::Exception:
[TYPE]=[plugin]
[INFO]=[CountryCodes: plugin not found]
[TEXT]=[]
at cpanel.pl line 1236.
cpanel::cpanel::cptt_exectag("<?cptt ssl/list_csrs.tt ?>") called at cpanel.pl line 4121
cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3988
cpanel::cpanel::cpanel_parseblock("<?cptt ssl/list_csrs.tt ?>\x{a}") called at cpanel.pl line 3903
cpanel::cpanel::y(GLOB(0x37a2348)) called at cpanel.pl line 5230
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 843
cpanel::cpanel::script("cpanel::cpanel", "./frontend/x3/ssl/csrs.html") called at cpanel.pl line 304


I have version 62.0.16 running
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello,

It looks like that account is assigned the X3 theme. As of cPanel version 62, the x3 theme may not work with certain portions of cPanel:

Updated deprecation schedule for X3 | cPanel Blog

The following documentation will show you how to change an account from the x3 theme to the paper_lantern theme:
https://documentation.cpanel.net/display/ALD/Modify+an+Account
Modify an Account - Documentation - cPanel Documentation
Modify Upgrade Multiple Accounts - Documentation - cPanel Documentation

Thank you.