Error Opening Backup Configuration page in WHM

lukapaunovic

Well-Known Member
Jul 29, 2012
49
0
6
Užice, Serbia
cPanel Access Level
Root Administrator
The page is blank, this is in erorr log, upcp force isn't helping.

What JSON now I need to delete?
Code:
Out of memory!

[2019-02-01 12:18:53 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", GLOB(0x2af3bb0), "subprocess_write_handle", GLOB(0x2aeba60), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7067
    cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/backup_configuration") called at cpsrvd.pl line 6208
    cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1835
    cpanel::cpsrvd::dodoc(HASH(0x13791b8)) called at cpsrvd.pl line 1580
    cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 991
    cpanel::cpsrvd::script() called at cpsrvd.pl line 339
What i also noticed is that it prints "
Out of memory!" right before this error
even though I have 64 gb of ram, and most of it its free. I raised cpanel memory limits but that didnt help.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello @lukapaunovic,

Can you verify which cPanel & WHM version is installed on this system? You can check with a command like this:

Code:
cat /usr/local/cpanel/version
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello @lukapaunovic,

The following case is included in cPanel & WHM version 78 and should address this issue by default going forward (it makes 4096MB the minimum):

Fixed case CPANEL-22514: Adjust maxmem minimum to 4GiB for mmap()ed files.

Let me know if you encounter any additional issues.

Thank you.