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Error Opening Backup Configuration page in WHM

Discussion in 'Data Protection' started by lukapaunovic, Feb 1, 2019.

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  1. lukapaunovic

    lukapaunovic Well-Known Member

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    The page is blank, this is in erorr log, upcp force isn't helping.

    What JSON now I need to delete?
    Code:
    Out of memory!
    
    [2019-02-01 12:18:53 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr)) exited with an error: The subprocess reported error number 1 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2af3490), "subprocess_name", "whostmgr (whostmgr)", "subprocess_read_handle", GLOB(0x2af3bb0), "subprocess_write_handle", GLOB(0x2aeba60), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7067
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts/backup_configuration") called at cpsrvd.pl line 6208
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1835
        cpanel::cpsrvd::dodoc(HASH(0x13791b8)) called at cpsrvd.pl line 1580
        cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 991
        cpanel::cpsrvd::script() called at cpsrvd.pl line 339
    
    What i also noticed is that it prints "
    Out of memory!" right before this error
    even though I have 64 gb of ram, and most of it its free. I raised cpanel memory limits but that didnt help.
     
  2. lukapaunovic

    lukapaunovic Well-Known Member

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    Lol, I fixed by raising memory limit for cpanel to 4096.
    I do not understand.... why does it need so much memory to open this page... It worked before with 768 limit (default).
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @lukapaunovic,

    Can you verify which cPanel & WHM version is installed on this system? You can check with a command like this:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  4. lukapaunovic

    lukapaunovic Well-Known Member

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    It's the latest CentOS 7.X and the latest cPanel, it is freshly installed dedicated machine.

    the reason it needs that much memory may be the CloudLinux installation? If LVE plugin asks for too much?
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @lukapaunovic,

    The following case is included in cPanel & WHM version 78 and should address this issue by default going forward (it makes 4096MB the minimum):

    Fixed case CPANEL-22514: Adjust maxmem minimum to 4GiB for mmap()ed files.

    Let me know if you encounter any additional issues.

    Thank you.
     
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