Error Pages shtml created via cPanel not working

[nadav123]

Hello i create shtml via the error pages in cPanel interface.
after that i put that in my htacsses:

###############################################################################
### cPanel Redirect Code
###############################################################################
<IfModule mod_rewrite.c>
RewriteEngine on
RewriteCond %{HTTPS} off
RewriteCond %{HTTP:X-Forwarded-SSL} !on
RewriteCond %{HTTP_HOST} ^locksmithunit\.es$ [OR]
RewriteCond %{HTTP_HOST} ^www\.locksmithunit\.es$
RewriteRule ^(.*)$ "https\:\/\/locksmithunit\.es\/$1" [R=301,L]
</IFModule>

###############################################################################
# Error Document
###############################################################################
# Autoptimize | AO 404 Hendler
#ErrorDocument 404 /wp-content/autoptimize_404_handler.php?error=404

# Apache cPanel Default
ErrorDocument 400 /400.shtml
ErrorDocument 401 /401.shtml
ErrorDocument 403 /403.shtml
ErrorDocument 404 /404.shtml
ErrorDocument 406 /406.shtml
ErrorDocument 500 /500.shtml
-------------------------------------------------------------------------------------------

this not wroking.
Please help.

 

[kodeslogic]

When you say not working, what exactly you see in the browser when you try for non-existent pages?

 

[cPRex]

Like @kodeslogic said, it would be good to know what you are seeing so we can provide some recommendations about what should be happening.

 

[nadav123]

shtml custom error pages via cPanel interface.
i showed that in the htacsses as well.

the problem is WordPress control 404 now with the permalink option:
# https://codex.wordpress.org/Creating_an_Error_404_Page

CPanel error pages, not work.
i create 404.shtml ,403.shtml and more...
put the ErrorDocument with the right response to the right cpanel shtml page: (404.shtml, and on.... 403, 500....)

But is not show the error pages... i get a 404 error without redirect to the 404.shtml page or any error page.

# Apache cPanel Default
ErrorDocument 400 /400.shtml
ErrorDocument 401 /401.shtml
ErrorDocument 403 /403.shtml
ErrorDocument 404 /404.shtml
ErrorDocument 406 /406.shtml
ErrorDocument 500 /500.shtml

my website is:
REDACTED

any wrong url need bring you to this page:
domain.com/404.shtml

this is not happening...
hope you understand the explanation.

 

[cPRex]

Thanks for the specific details about the issue. Since WordPress is handling the domain's content you would need to use their custom 404 system in order to get that working properly:

How To Create A Custom 404 Page In WordPress - WPExplorer

How to create a custom 404 page for WordPress. Learn how to create a custom 404 error page or message for your WordPress blog or website to help readers.

www.wpexplorer.com

as the default pages created in cPanel are not something WordPress will use. Can you try that instead and see if that works properly?

 

[nadav123]

Is not, this is the worst plugin ever....
need to be a way APACHE can control the shtml.
maybe a plugin from WordPress.
but still, I not got it.
maybe redirect?

 

[cPRex]

If you try and visit a site or folder that is not controlled by WordPress, such as yourdomain.com/testidirectory/file-that-doesn't-exist.html, does the 404 page work as you expect?

If not, could you please submit a ticket so we can check the server for you?

 

[nadav123]

No is not what i try to explain in my first post.
Error pages via cPanel interface not work.
The problem i see Cpanel id and the license belongs to the hosting company...
I think the solution needs to be here.

Hosting provider very bad... they dont even care...

 

[cPRex]

If you could post the ticket number here once you get that submitted that will let me follow along as well as keep the community updated with our findings.

 

[nadav123]

I try to log in i don't have a membership, i think is for license one and the Cpanel whm belong to the hosting provider as i said.

 

[cPRex]

We would need root access to the system to be able to check things on our end, so if you don't have that I would need to point you directly to the hosting provider as I would expect those tools to work normally on a cPanel system.

 

[nadav123]

i have it. but this login will not except my root excess, if you talk with me in email i will provide root acsses to WHM in 2 minutes.

I am inside WHM right now.

 

[cPRex]

If you can give us the root access details you can contact our Customer Service team directly to get that ticket process started without using the forms in WHM. Details on that can be found here: How do I contact cPanel Customer Service?

 

[nadav123]

It will take years, don't have a way to do me a favor?
I have the root login and all the rest.

is can be much quicker.

 

[cPRex]

For security reasons I don't have a way to do that. We always access customer systems through a central authentication server using data provided through the ticket system.

 

[nadav123]

Ok i open an account but still this do problem
show me all the data but not give me process.

ID TICKET 0144114126138150

 

[cPRex]

That isn't a valid cPanel ticket number. Our tickets start with 9 and are 8 digits long.

 

[nadav123]

OK I GOT IT


Your request was successfully submitted.
While you wait, do any of these articles answer your question?
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ErrorDocument directive not being honored when using PHP-FPM and the filename provided has a .php extension

How do I troubleshoot errors that appear inside the cPanel or WHM interfaces?

Does this article answer your question?
If it does, we can close your recent request (#94129653)

 

[nadav123]

Your request was successfully submitted.
While you wait, do any of these articles answer your question?
ErrorPage.pm not able to check roles on DNSOnly
Symptoms If you attempt to access your DNSOnly server's hostname on port 80 or 443, you will find a page that says: DNSOnly servers do not have access to Webmail or cPanel. Ideally, when this page...
ErrorDocument directive not being honored when using PHP-FPM and the filename provided has a .php extension

How do I troubleshoot errors that appear inside the cPanel or WHM interfaces?

Does this article answer your question?
If it does, we can close your recent request (#94129653)


THIS A SCREEN SHOT IS VALID

 

[cPRex]

Great - that looks correct :D