dcmeyer

Member
Jul 10, 2009
6
0
51
Hello All.

I'm getting this instead of a 404 for the main domain.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

And additionally when it's for an addon domain the contact email will be:

[email protected].

I have been reading here about how to edit the error pages but even if I do I don't see them being used.

I also looked in /root/cpanel3-skel/public_html/ as was mentioned in some posts and it's empty.

How do I get the error pages to work, and also, how can I control what contact email is displays?

Any help would be great.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,214
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hello All.

I'm getting this instead of a 404 for the main domain.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [email protected] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

And additionally when it's for an addon domain the contact email will be:

[email protected].

I have been reading here about how to edit the error pages but even if I do I don't see them being used.

I also looked in /root/cpanel3-skel/public_html/ as was mentioned in some posts and it's empty.

How do I get the error pages to work, and also, how can I control what contact email is displays?

Any help would be great.
Custom error pages can be created/edited by clicking on the "Error Pages" icon in the cPanel interface. There you can create your custom error pages just like you would a HTML page.

However, in your case of what seems like a HTTP Error 500, you may want to have that diagnosed.
 

Janak

Well-Known Member
Jul 18, 2009
71
1
58
Hello All.

I'm getting this instead of a 404 for the main domain.

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator,

And additionally when it's for an addon domain the contact email will be:
I think you should check in the apache error logs to get an exact idea about an error message.

The location is /usr/local/apache/logs/error_logs