Quintanilha

Member
Feb 25, 2020
16
1
3
Brasil
cPanel Access Level
Root Administrator
Good afternoon when updating the cPanel panel to version v90.0.16 it has a white screen when listing user accounts.

After realizing this error, I ran the command: /scripts/upcp --- force



The command worked correctly, but the error still remains.



I ask for help if anyone knows how to solve this problem. from now on thank you all
 

kodeslogic

Well-Known Member
Apr 26, 2020
331
126
118
IN
cPanel Access Level
Root Administrator
Have you checked the cPanel update logs stored at the below path?
Code:
/var/cpanel/updatelogs/
Check the recently-modified file.
 

SamA

Member
Oct 30, 2019
17
6
78
Houston, Texas
cPanel Access Level
Root Administrator
Hello @Quintanilha

If you have already created a support ticket with cPanel, can you provide the ticket ID here so we can update the post with a resolution?

If you haven't yet created a support ticket, can you let us know the entries populated within
Code:
/usr/local/cpanel/logs/error_log
anytime you try to access the "List Accounts" interface?

Thanks!
 
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mrezam2pm

Registered
Sep 12, 2019
3
0
1
iran
cPanel Access Level
Root Administrator
Good afternoon when updating the cPanel panel to version v90.0.16 it has a white screen when listing user accounts.

After realizing this error, I ran the command: /scripts/upcp --- force



The command worked correctly, but the error still remains.



I ask for help if anyone knows how to solve this problem. from now on thank you all
i have same issue....