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Error: Reseller privileges can not be granted

Discussion in 'General Discussion' started by VISL, Aug 14, 2007.

  1. VISL

    VISL Member

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    Hi,

    In the reseller Centre I am getting: Reseller privileges can not be granted when trying to add reseller priveledges to a user.

    Anyone any ideas??

    Thanks
     
  2. cPanelKenneth

    cPanelKenneth cPanel Development
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    Which version of cPanel?

    Are you logged in as root or as a Reseller with root privileges?
     
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  3. VISL

    VISL Member

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    WHM 11.2.0 cPanel 11.10.0-C16386
    CENTOS Enterprise 5 i686 - WHM X v3.1.

    Logged in as root.
     
  4. cPanelKenneth

    cPanelKenneth cPanel Development
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    Anything shown in /usr/local/cpanel/logs/error_log ?

    Is the account freshly created?

    Did the account have reseller privileges in the past?

    Was the server upgraded from cPanel 10?
     
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  5. bionhost

    bionhost Registered

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    Having this same issue...
     
  6. VISL

    VISL Member

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    Nothing showing in the logs.

    Not upgraded from CPanel 10 as far as I know.

    Client getting annoyed, could do with a resolution if possible.

    Any ideas??
     
  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    If you are running the latest version of cPanel (16448), and this is still happening, please open a support ticket so we can resolve, find what causes it, and prevent it from happening in the future.

    Thank you.
     
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  8. VISL

    VISL Member

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    Hi,

    Yes we are on the latest version. Will open a ticket.
     
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