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Error restarting cpanel service

Discussion in 'General Discussion' started by p123, Aug 20, 2011.

  1. p123

    p123 Member

    Aug 20, 2011
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    Dear cpanel community.

    I am currently encountering an error when restarting the cpanel service via SSH.

    Please have a look at my output:

    root@server [~]# service cpanel restart
    Stopping tailwatchd:  [2011-08-20 20:10:49 +0700] [main] Current process '31634'                                                                                                  stopped
                                                               [  OK  ]
    Stopping cPanel services:  Waiting for cpsrvd to shutdown ... ...Done
    Waiting for cpsrvd-ssl to shutdown ... ...Done
                                                               [  OK  ]
    Stopping cPanel dav services:  [Sat Aug 20 20:10:49 2011] Current process '31671                                                                                                 ' stopped
    Waiting for cpdavd to shutdown ... ...Done
    Waiting for cpdavd-ssl to shutdown ... ...Done
                                                               [  OK  ]
    Stopping cPanel queue services:  Graceful shutdown of cPanel TaskQueue Daemon re                                                                                                 quested. complete
                                                               [  OK  ]
    Stopping cPanel brute force detector services:  Waiting for to shutdo                                                                                                 wn ... ...Done
    Waiting for cPhulkd to shutdown ... ...Done
    Waiting for cphulkd to shutdown ... ...Done
                                                               [  OK  ]
    Stopping pop3 services:  Waiting for cppop to shutdown ... ...Done
    Waiting for cppop-ssl to shutdown ... ...Done
                                                               [  OK  ]
    Stopping cPanel log services:                              [  OK  ]
    Stopping cPanel Chat services:                             [FAILED]
    Stopping Melange Chat services:                            [FAILED]
    Stopping InterChange services:                             [FAILED]
    Stopping cPanel ssl services:                              [  OK  ]
    Stopping mailman services:  Shutting down Mailman's master qrunner
    PID unreadable in: /usr/local/cpanel/3rdparty/mailman/data/
    [Errno 2] No such file or directory: '/usr/local/cpanel/3rdparty/mailman/data/ma                                                                                       '
    Is qrunner even running?
    mailmanctl: no process killed
    Starting cPanel services:                                  [  OK  ]
    Starting cPanel brute force detector services:             [  OK  ]
    Starting cPanel dav services:                              [  OK  ]
    Starting pop3 services: Waiting for cppop to shutdown ... ...Done
    Waiting for cppop-ssl to shutdown ... ...Done
                                                               [  OK  ]
    Starting cPanel Chat services:
    Starting Melange Chat services:
    Starting cPanel ssl services: Using Native SSL support (stunnel not needed)
                                                               [  OK  ]
    Starting cPanel Queue services:                            [  OK  ]
    Starting tailwatchd:                                       [  OK  ]
    Starting cPanel Log services: ==> cPanel Log Daemon version 25.0
                                                               [  OK  ]
    Starting mailman services:  [Sat Aug 20 20:10:53 2011] Starting /usr/local/cpane                                                                                                 l/libexec/tailwatch/tailwatchd daemon
    Log is at /usr/local/cpanel/logs/tailwatchd_log
                                                               [  OK  ]
    root@server [~]#
    I am really not an expert and would therefore appreciate some advice on how to get this issue solved.

    Thank you very much for your help,
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Oct 2, 2010
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    The failed services are those that aren't running as you don't have them enabled such as Melange and InterChange. The mailman one is likely failing due to not being enabled for this set of errors:

    If mailman isn't enabled in WHM > Tweak Settings, it won't have a PID to check and can then not be stopped, which produces the message. If you aren't using mailman, then you can disregard the message.

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