error restoring a a Full Backup/cpmove file

[Anemone]

I'm trying to restore a backup created by my old cpanel to my new cpanel.

when I try to restore the backup from
Main >> Backup >> Restore a Full Backup/cpmove file

I get the following error :
Account
Failed to create the account: Please setup a secondary nameserver
Failed: Account Restore Failed: “Account failure: Failed to create the account: Please setup a secondary nameserver”

please help me...

 

[twhiting9275]

Go into WHM -> Basic cPanel and WHM setup.
At the bottom of the page, do you have at least two nameservers there?

 

[Anemone]

i have three nameserver

 

[cPanelMichael]

i have three nameserver

Hello,

Are you checking this setting while logged in as the reseller you are creating the account under? Or, are you creating this account under "root"? Ensure the name servers are configured for the reseller if you are restoring an account owned by a non-root user.

Thank you.

 

[Anemone]

Hi,

i logged in as root when i tried to restore it. The account owned by reseller, but i had no problem when i restored another account owned by reseller while i logged in as root.

 

[cPanelMichael]

Could you let us know the error message when restoring the account manually via the /scripts/restorepkg command? It's documented at:

Restore Package Script - Documentation - cPanel Documentation

Thank you.

 

[Anemone]

The error when i tried to restore via /scripts/restorepkg:

Starting “RESTORE” for “Account” “snbakti”.
Express mode: no
Calculating disk space needed …
Done.
Target “/home” on host “aurora.example.com” has 15.58 TB free and requires at least 5.34 GB free, which includes space for temporary files.
The “Reseller” restore module has the following areas disabled by request: “all”
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/home/cpanelpkgrestore.TMP.work.DEeI1iKC811kcaRh/unsafe_to_read_archive” on host “aurora.qiandra.com” has 15.58 TB free and requires at least 5.34 GB free, which includes space for temporary files.
This archive’s payload appears to be in the archive’s “cpmove-snbakti” directory                              .
ArchiveManager
The system successfully prepared the archive for restoration.
PreRestoreActions
PreRestoreActions
Account
Force Mode: no
Dedicated IP Address: no
Account
Failed to create the account: Please setup a secondary nameserver
Failed: Account Restore Failed: “Account failure: Failed to create the account:Please setup a secondary nameserver” It looks like you are trying to restore a backup for the user ““snbakti”.”.
cPanel restorepkg version: 2.3
Restricted: no
Allow Reseller Privileges: no

Searching for ““snbakti”.”’s account archive …
The system did not find an account archive for the user ““snbakti”.” in any of the possible locations “/home”, “/home2”, “/home3”, “/root”, “/usr”, “/usr/home”, and “/web”.
The system did not find an account archive for the user ““snbakti”.” in any of the possible locations “/home”, “/home2”, “/home3”, “/root”, “/usr”, “/usr/home”, and “/web”. at bin/restorepkg.pl line 228.
[[email protected] home]# Restore File: /home/cpmove-snbakti.tar.gz
-bash: Restore: command not found
[[email protected] home]# Restore Reseller Privs: no
-bash: Restore: command not found
[[email protected] home]# Restricted mode: yes
-bash: Restricted: command not found
[[email protected] home]# Express mode: no
-bash: Express: command not found
[[email protected] home]# Calculating disk space needed …
-bash: Calculating: command not found
[[email protected] home]# Done.
-bash: Done.: command not found
[[email protected] home]# Target “/home” on host “aurora.example.com” has 15.58 TB free and requires at least 5.34 GB free, which includes space for temporary files.
-bash: Target: command not found
[[email protected] home]# The “Reseller” restore module has the following areas disabled by request: “all”
-bash: The: command not found
[[email protected] home]# ArchiveManager
-bash: ArchiveManager: command not found
[[email protected] home]# Preparing archive for restoration …
-bash: Preparing: command not found
[[email protected] home]# Calculating disk space needed …
-bash: Calculating: command not found
[[email protected] home]# Done.
-bash: Done.: command not found
[[email protected] home]# Target “/home/cpanelpkgrestore.TMP.work.DEeI1iKC811kcaRh/unsafe_to_read_archive” on host “aurora.qiandra.com” has 15.58 TB free and requires at least 5.34 GB free, which includes space for temporary files.
-bash: Target: command not found
[[email protected] home]# This archive’s payload appears to be in the archive’s “cpmove-snbakti” directory.
-bash: This: command not found
[[email protected] home]# ArchiveManager
-bash: ArchiveManager: command not found
[[email protected] home]# The system successfully prepared the archive for restoration                              .
-bash: The: command not found
[[email protected] home]# PreRestoreActions
-bash: PreRestoreActions: command not found
[[email protected] home]# PreRestoreActions
-bash: PreRestoreActions: command not found
[[email protected] home]# Account
-bash: Account: command not found
[[email protected] home]# Force Mode: no
-bash: Force: command not found
[[email protected] home]# Dedicated IP Address: no
-bash: Dedicated: command not found
[[email protected] home]# Account
-bash: Account: command not found
[[email protected] home]# Failed to create the account: Please setup a secondary nameserver
-bash: Failed: command not found
[[email protected] home]# Failed: Account Restore Failed: “Account failure: Failed to create the account: Please setup a secondary nameserver”

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Anemone]

Hi,

Is there any ways to move the account manually? i mean without using back up restore?


regards,

Nissa

 

[cPanelMichael]

Is there any ways to move the account manually? i mean without using back up restore?

Yes, you could create a new account and then manually copy over all of the website data via SSH or FTP. However, you may still encounter the same error message when creating a new account. Were you able to open a support ticket?

Thank you.