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Error sending emails to Gmail

Discussion in 'E-mail Discussions' started by Vreo, Jul 18, 2012.

  1. Vreo

    Vreo Registered

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    Hi, from a month or so, I started noticing that some mails were delaying for hours before being delivered, after analyzing this, I realized that it was only mails sent to gmail or forwarded to gmail (as some of my customers have their emails just as a forwarding address to their gmail account). I saw a log of a mail being delayed and I have the following log where it is failing and failing and maikng my queue to run for very long and delay mails from/to other users. What can I do? Thank you in advance.


    Code:
    LOG: MAIN
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1SrfCY-0002zm-AD
    delivering 1SrfCY-0002zm-AD
    LOG: MAIN
      check_mail_permissions could not determine the sender domain [message_exim_id=1SrfCY-0002zm-AD sender_host_address=70.38.71.72 recipients_count=1]
    Connecting to gmail-smtp-in-v4v6.l.google.com [2001:4860:800a::1b]:25 ... failed: Network is unreachable
    LOG: MAIN
      gmail-smtp-in-v4v6.l.google.com [2001:4860:800a::1b] Network is unreachable
    Connecting to gmail-smtp-in-v4v6.l.google.com [173.194.76.26]:25 ... connected
    LOG: MAIN
      Remote host gmail-smtp-in-v4v6.l.google.com [173.194.76.26] closed connection in response to initial connection
    Connecting to alt1.gmail-smtp-in.l.google.com [173.194.66.26]:25 ... connected
    LOG: MAIN
      SMTP timeout while connected to alt1.gmail-smtp-in.l.google.com [173.194.66.26] after initial connection: Connection timed out
    Connecting to alt2.gmail-smtp-in.l.google.com [173.194.65.26]:25 ... connected
      SMTP<< 220 mx.google.com ESMTP l41si419651eem.51
      SMTP>> EHLO server.(edited).net
      SMTP<< 250-mx.google.com at your service, [208.116.53.56]
             250-SIZE 35882577
             250-8BITMIME
             250-STARTTLS
             250 ENHANCEDSTATUSCODES
      SMTP>> STARTTLS
      SMTP<< 220 2.0.0 Ready to start TLS
      SMTP>> EHLO server.(edited).net
      SMTP<< 250-mx.google.com at your service, [208.116.53.56]
             250-SIZE 35882577
             250-8BITMIME
             250-ENHANCEDSTATUSCODES
             250 PIPELINING
      SMTP>> MAIL FROM:<(edited)> SIZE=205821
      SMTP>> RCPT TO:<(edited)>
      SMTP>> DATA
      SMTP<< 250 2.1.0 OK l41si419651eem.51
      SMTP<< 250 2.1.5 OK l41si419651eem.51
      SMTP<< 354  Go ahead l41si419651eem.51
      SMTP>> writing message and terminating "."
      SMTP<< 250 2.0.0 OK 1342662669 l41si419651eem.51
      SMTP>> EHLO server.(edited).net
      SMTP>> QUIT
    LOG: MAIN
      => (edited) <(edited)> R=lookuphost T=remote_smtp H=alt2.gmail-smtp-in.l.google.com [173.194.65.26] X=TLSv1:RC4-SHA:128
    LOG: MAIN
      Completed
     
  2. Arashdn

    Arashdn Registered

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    I also have same problem
    what can be the reason ?
     
  3. David Pequerul

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    It's attempting the connection using IPv6. Have you configured it?

    In case you didn't have it configured you should disable it.
     
  4. Arashdn

    Arashdn Registered

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    Thank for your help
    How can I disable IPv6 ?
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    The issue isn't just IPv6. After it fails that connection, it then fails the next IPv4 one. You really should contact google to ask them about that issue. You might also try when the IP is failing to do a traceroute for the IP to see if you can connect to it.

    The IPs that were failing are 173.194.76.26 in both instances. I really think if both of you are having the 73.194.76.26 IP failing that you need to let google know about it.
     
  6. screavic

    screavic Registered

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    I actually started having this problem after the recent update too. Same thing in the logs and the problem is still there. Have you found a solution yet?
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Does contacting google work?
     
  8. screavic

    screavic Registered

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    It's not a Google issue, I'm able to contact the IP's listed in my logs outside of the WHM/CPanel Server. Firewall isn't the problem either I disabled it temporarily to see if maybe that was the problem.
     
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