error ssl : AutoSSL failed to request an SSL certificate for

Operating System & Version
Centos 7 ver 9.2009
cPanel & WHM Version
102.2.12

jlucho

Well-Known Member
Aug 5, 2006
91
1
158
hello guys

the free ssl certificate of a hosting account has expired
at the time of forcing the renewal, it shows an error :

AutoSSL failed to request an SSL certificate for “DOMAIN.com” because of an error: (XID t6qzce) The system failed to parse the JSON stream data “” for the caller “Cpanel::cPStore::Utils::unpack_api_response_content” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end of string)") at /usr/local/cpanel/Cpanel/JSON.pm line 123.

How can I fix this cPanel error?
 
Last edited by a moderator:

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
10,361
1,632
363
cPanel Access Level
Root Administrator
Hey there! This sounds a bit random, but are there any issues with the cPanel license? Searching for that particular error in our system mostly brings up license requests, so I'm wondering if something odd is happening there.