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Error Transfer Tools

Discussion in 'General Discussion' started by Vinicius Nascimento, Sep 21, 2016.

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  1. Vinicius Nascimento

    Vinicius Nascimento Registered

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    The remote execution of “pkgacct” failed, or the requested account cpanel

    I got this error when you migrate accounts using the transfer tools
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you provide some more information about the options selected when initiating the transfer? For instance, are you transferring accounts with root access to both servers? Do you notice any additional log output when reviewing the failed transfer attempt? Documentation on how to check that is found at:

    Review Transfers and Restores - Documentation - cPanel Documentation

    Thank you.
     
  3. edenent

    edenent Member

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    We just went through this same thing with moving from one low end VPS to beefier VPS with different host, transfer tool would never work and always end up failing and causing a lot of issues on an account with 50GB range of Data.

    Ended up using built in backup feature in WHM.

    On the server your wanting to migrate off of
    Go to Backup Configuration, enable it. Under files check Backup Accounts and select the account your wanting to backup. Once setting are how you want them Save Configuration.

    Use SSH and run /usr/local/cpanel/bin/backup
    can add --force if needed

    Wait for backup to finish, just keep an eye out in the logs here to see when it's done. /usr/local/cpanel/logs/cpbackup

    On the server your wanting to migrate to
    Open an SSH connection and run "scp -r root@your-old-vps.com:/backup/ /backup/" without quotes of course.

    Replace your-old-vps.com with ip or host of server your wanting to migrate off of that holds backup file.

    Once scp finishes, login to WHM on new server and go to Backup Restoration.
    Follow the steps there to restore account to new machine.

    If backup part fails probably have some permission issues.

    Sorry not very good at direction but I tried! Hope you understand.
     
    #3 edenent, Oct 3, 2016
    Last edited: Oct 3, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    It's possible the size of that particular account resulted in some connectivity issues between the two servers during the transfer process. The Review Transfers and Restores document offers some information on reviewing the transfer logs if you'd like to determine what prevented the transfer from succeeding when using the "Transfer Tool" option.

    Thank you.
     
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