Error Transfers to Plesk 12

Hello,

Internal case number 184765 is open to address an issue where using "Transfer Tool" to transfer an account from Plesk 12.0.18 to cPanel 11.48.3.0 results in this error when packaging the account on the source server:

Code:

Failed: The remote execution of“pkgacct.host.server.com" was not successful, or the requested account, "123” was not found on the server

Could you try using the development version of the transfer script and let us know if the issue continues? You can enable the development version with the following command:

Code:

touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers

This will cause the Transfer Tool to download the transfer scripts from the _DEVEL archive rather than the _PUBLIC archive.

Once the need to use the _DEVEL archive is completed, you can return to the default settings by removing the touch files:

Code:

rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers

Thank you.

 

Hello

Could you open a support ticket using the link in my signature so our migration team can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

Hello

I've not yet seen a ticket where the issue was reproducible, but feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.

Thank you.

 

Hello

I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response.

Thank you.

 

To update, it was determined the issue was the result of a duplicate username on the Plesk server. Plesk allows duplicate usernames for resellers and system accounts, while cPanel does not.

Thank you.