Jose Manuel Ramirez

Registered
Apr 11, 2015
1
0
1
España
cPanel Access Level
Root Administrator
Hello,

We have a server with WHM 11.48.3 and another server with Plesk 12.

We have made several transfers to Plesk domains WHM smoothly.

For some days we can not transfer domains from Plesk.

The following error message:

Count "Araceli": The remote execution of "pkgacct.server.gesinfo.com" was not Successful, or the Requested account, "Araceli" was not found on the server: "81.xxx.xxx.xxx".

What you can be the problem?

Thank You.
 

mcbryde

Registered
Feb 15, 2015
1
0
1
cPanel Access Level
Root Administrator
I have been moving sites from several Plesk servers to my new cPanel server. 236 so far. The last was moved 1 week ago today. Today when I start the transfer I get the error below. Same error on 2 Plesk servers. Please help!
***************************************************

WARNING: The remote server failed to send the location of the transfer archive.
WARNING: Attempting to guess the location of the remote transfer archive.
Fetching md5sum of “/home/wmcbryde/cpmove-cowgirls.tar.gz” from the remote server … …
Done
Removing copied archive on remote server. …
Done
Failed: The remote execution of “pkgacct.**domain**.com” was not successful, or the requested account, “cowgirls” was not found on the server: “IP Address”.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello,

Internal case number 184765 is open to address an issue where using "Transfer Tool" to transfer an account from Plesk 12.0.18 to cPanel 11.48.3.0 results in this error when packaging the account on the source server:

Code:
Failed: The remote execution of“pkgacct.host.server.com" was not successful, or the requested account, "123” was not found on the server
Could you try using the development version of the transfer script and let us know if the issue continues? You can enable the development version with the following command:

Code:
touch /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
This will cause the Transfer Tool to download the transfer scripts from the _DEVEL archive rather than the _PUBLIC archive.

Once the need to use the _DEVEL archive is completed, you can return to the default settings by removing the touch files:

Code:
rm -fv /var/cpanel/transfers_devel /var/cpanel/xferdebug && /usr/local/cpanel/scripts/synctransfers
Thank you.
 

Touhid Mia

Registered
Jul 27, 2015
2
0
1
Bangladesh
cPanel Access Level
Root Administrator
My WHM version is WHM 11.50.0 (build 27) and i try to transfer from Plesk 12.0.18. I tried the development version but not work.
what will i do next?

Error Message is
Code:
Account “XXXXX”: The remote execution of “pkgacct.xxx.example.com” was not successful, or the requested account, “xxxxx” was not found on the server: “yyyy.xycom”.
I tried by root access
 
Last edited by a moderator:

Touhid Mia

Registered
Jul 27, 2015
2
0
1
Bangladesh
cPanel Access Level
Root Administrator
Hi
I tried to Migrate site from Plesk 12.0.18 to my WHM 11.50.0 (build 27) but getting below error

Account “XXXXX”: The remote execution of “pkgacct.xxx.example.com” was not successful, or the requested account, “xxxxx” was not found on the server: “yyyy.xycom”.

I tried the solution of cPanelMichael but not work for me. what will i do for solution. I am blocker for this error i have need to migrate more then 20 site migrate from Plesk. please help me
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

Could you open a support ticket using the link in my signature so our migration team can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
I have similar problem.
Hello :)

I've not yet seen a ticket where the issue was reproducible, but feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

I've been unable to locate a support ticket for this issue. Were you able to open a support ticket or address the issue through another method? I look forward to your response.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
To update, it was determined the issue was the result of a duplicate username on the Plesk server. Plesk allows duplicate usernames for resellers and system accounts, while cPanel does not.

Thank you.