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Error {TroubleShooting Help Needed}

Discussion in 'General Discussion' started by CheekyTrooper, Feb 28, 2013.

  1. CheekyTrooper

    CheekyTrooper Member

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    Hey everyone, i'm new in this community so apologize if i posted in the wrong place.
    My issue is this I have a website, www.ragko.com but if you go to the link you will see my issue, This is the constant this i have, Even if i create a index.php and add text stays funny, Now this only happened when i uploaded a software called "OxWall" and uninstalled it again (Not sure if i uninstalled too much) but any help on this?
     
  2. PeterJBishop

    PeterJBishop Member

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    You're issue is with name resolution. Check your DNS settings my friend. :)
     
  3. CheekyTrooper

    CheekyTrooper Member

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    Hmm, Now it's not showing what it did before, It was showing something to do with could not find index.php
     
  4. PeterJBishop

    PeterJBishop Member

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    Has this error occurred after you performed any changes to the account/server, or has this been like this since account creation?

    Please provide screenshots of what you see! All I see is: ERR_NAME_RESOLUTION_FAILED
     
    #4 PeterJBishop, Feb 28, 2013
    Last edited: Feb 28, 2013
  5. CheekyTrooper

    CheekyTrooper Member

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    It has since i uninstalled this "OxWall" software, But now my whole website of www.ragko.com is saying theres nothing there (I've got another website same domain provider same host still running)
     
  6. PeterJBishop

    PeterJBishop Member

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    I ran a ping and yeah, you're right! Nothing there! - Reset your DNS zones by going to cPanel > Advanced DNS Editor > Reset DNS Zone

    TTL is defaulted at 14400 - 24 hours. You may not see results straightaway but fingers crossed, this may help. I doubt simply removing a PHP script (OxWall) would break the site unless you deleted the public_html folder. This wouldn't affect name resolution anyway.

    Edit: It appears you're site is back online! I see the index.php not found error! Do you have any files in the document root that are named anything index? (index.*)
     
    #6 PeterJBishop, Feb 28, 2013
    Last edited: Feb 28, 2013
  7. CheekyTrooper

    CheekyTrooper Member

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    I can't even access the "Cpanel" >_>, I've just gone ahead and purchased a new host, Hopefully this will actually help, Has skype support so all the better :)
     
  8. PeterJBishop

    PeterJBishop Member

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    I suggest you mention this error to your previous host anyway... It may be a simple service restart that is required.
     
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