The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error Unable to fetch the cPanel user file for

Discussion in 'General Discussion' started by Ahmed Abozaid, Jun 12, 2011.

  1. Ahmed Abozaid

    Ahmed Abozaid Registered

    Joined:
    Jan 17, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    When modifying a particular account under Modify Account, the following error occurs when saving:

    "Unable to fetch the cPanel user file for username"
     
    #1 Ahmed Abozaid, Jun 12, 2011
    Last edited: Jun 12, 2011
  2. Ahmed Abozaid

    Ahmed Abozaid Registered

    Joined:
    Jan 17, 2010
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    51
    PHP:
    root@server [/var/cpanel/users]# cat w22com
    # cPanel -- If you edit this file directly you must run /usr/local/cpanel/scripts/updateuserdomains afterwards to rebuild the system caches.
    # If you edit MAX_EMAIL_PER_HOUR or MAX_EMAIL_PER_HOUR-[domain] you must run /usr/local/cpanel/scripts/update_email_limits
    BWLIMIT=unlimited
    CONTACTEMAIL    =
    CONTACTEMAIL2=
    DBOWNER=w22com
    DEMO    =0
    DNS    =w22com.net
    DNS1    =ns1.w22com.net
    DNS2    =ns2.w22com.net
    DNS3    =ns2.otherdomain.com
    DNS4    =ns1.otherdomain.com
    FEATURELIST    =default
    HASCGI=1
    IP    =184.111.186.255
    LANG    =en
    LOCALE    =en
    MAXADDON    =0
    MAXFTP    =unlimited
    MAXLST    =unlimited
    MAXPARK    =0
    MAXPOP    =unlimited
    MAXSQL    =unlimited
    MAXSUB    =unlimited
    MTIME    =1307612130
    OWNER    =root
    PLAN    =magic
    RS    =x3
    STARTDATE    =1244554612
    SUSPENDTIME    =1304487577
    USER    =momo4host
    notify_disk_limit    =
    notify_email_quota_limit=
     
    #2 Ahmed Abozaid, Jun 12, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    25
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    What are the permissions and ownership on that file? Does that user exist in /etc/passwd, /etc/group and /etc/shadow locations?

    Code:
    ls -lah /var/cpanel/users/username
grep username /etc/passwd /etc/group /etc/shadow
    Please replace username with the cPanel username.
     
    #3 cPanelTristan, Jun 14, 2011
  4. filth80

    filth80 Well-Known Member

    Joined:
    Dec 11, 2009
    Messages:
    89
    Likes Received:
    0
    Trophy Points:
    56
    "Unable to fetch the cPanel user file for traficho" . The problem is that the username for this account is different and i can't find "traficho" username anywhere.I deleted some time ago.What should i do?
     
    #4 filth80, Jul 17, 2011
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,622
    Likes Received:
    25
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Hello,

    So this user is showing up as existing when the user doesn't exist and you are wanting this user wiped from the system? Have you checked these locations for the user?

    Code:
    grep traficho /etc/*
grep traficho /var/cpanel/users/*
grep -R traficho /var/cpanel/userdata/*
grep traficho /usr/local/apache/conf/httpd.conf
    Thanks!
     
    #5 cPanelTristan, Jul 18, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Error Unable fetch
  1. Kieko89

    SOLVED Unable to login to WHM 500 Internal Error

    Kieko89, May 14, 2017, in forum: General Discussion
    Replies:
    7
    Views:
    503
    Kieko89
    May 28, 2017
  2. vicos

    curl_exec error 60 SSL certificate problem: unable to get local issuer certificate

    vicos, Oct 6, 2016, in forum: Security
    Replies:
    2
    Views:
    953
    cPanelMichael
    Oct 10, 2016
  3. rajat kumar

    Error log : PHP Warning: PHP Startup: Unable to load dynamic library

    rajat kumar, Sep 19, 2016, in forum: EasyApache
    Replies:
    10
    Views:
    1,008
    cPanelMichael
    Oct 4, 2016
  4. Oliver Etchebarne

    dovecot: dict(15979): Error: sqlite: [...] failed: unable to open database file

    Oliver Etchebarne, Aug 15, 2016, in forum: E-mail Discussions
    Replies:
    2
    Views:
    640
    cPanelMichael
    Aug 17, 2016
  5. Ivo Danic

    Error Log - PHP Startup: Unable to load dynamic library

    Ivo Danic, Jan 14, 2016, in forum: General Discussion
    Replies:
    12
    Views:
    875
    Ivo Danic
    Jan 15, 2016

Share This Page