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Error Unable to fetch the cPanel user file for

Discussion in 'General Discussion' started by Ahmed Abozaid, Jun 12, 2011.

  1. Ahmed Abozaid

    Ahmed Abozaid Registered

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    When modifying a particular account under Modify Account, the following error occurs when saving:

    "Unable to fetch the cPanel user file for username"
     
    #1 Ahmed Abozaid, Jun 12, 2011
    Last edited: Jun 12, 2011
  2. Ahmed Abozaid

    Ahmed Abozaid Registered

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    PHP:
    root@server [/var/cpanel/users]# cat w22com
    # cPanel -- If you edit this file directly you must run /usr/local/cpanel/scripts/updateuserdomains afterwards to rebuild the system caches.
    # If you edit MAX_EMAIL_PER_HOUR or MAX_EMAIL_PER_HOUR-[domain] you must run /usr/local/cpanel/scripts/update_email_limits
    BWLIMIT=unlimited
    CONTACTEMAIL    =
    CONTACTEMAIL2=
    DBOWNER=w22com
    DEMO    =0
    DNS    =w22com.net
    DNS1    =ns1.w22com.net
    DNS2    =ns2.w22com.net
    DNS3    =ns2.otherdomain.com
    DNS4    =ns1.otherdomain.com
    FEATURELIST    =default
    HASCGI=1
    IP    =184.111.186.255
    LANG    =en
    LOCALE    =en
    MAXADDON    =0
    MAXFTP    =unlimited
    MAXLST    =unlimited
    MAXPARK    =0
    MAXPOP    =unlimited
    MAXSQL    =unlimited
    MAXSUB    =unlimited
    MTIME    =1307612130
    OWNER    =root
    PLAN    =magic
    RS    =x3
    STARTDATE    =1244554612
    SUSPENDTIME    =1304487577
    USER    =momo4host
    notify_disk_limit    =
    notify_email_quota_limit=
     
    #2 Ahmed Abozaid, Jun 12, 2011
  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    What are the permissions and ownership on that file? Does that user exist in /etc/passwd, /etc/group and /etc/shadow locations?

    Code:
    ls -lah /var/cpanel/users/username
grep username /etc/passwd /etc/group /etc/shadow
    Please replace username with the cPanel username.
     
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    #3 cPanelTristan, Jun 14, 2011
  4. filth80

    filth80 Well-Known Member

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    "Unable to fetch the cPanel user file for traficho" . The problem is that the username for this account is different and i can't find "traficho" username anywhere.I deleted some time ago.What should i do?
     
    #4 filth80, Jul 17, 2011
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Hello,

    So this user is showing up as existing when the user doesn't exist and you are wanting this user wiped from the system? Have you checked these locations for the user?

    Code:
    grep traficho /etc/*
grep traficho /var/cpanel/users/*
grep -R traficho /var/cpanel/userdata/*
grep traficho /usr/local/apache/conf/httpd.conf
    Thanks!
     
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    #5 cPanelTristan, Jul 18, 2011
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