The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error Under Default Email Account [an error occurred while processing this directive]

Discussion in 'E-mail Discussions' started by arhs, Jul 24, 2010.

  1. arhs

    arhs Well-Known Member

    Joined:
    Jul 4, 2003
    Messages:
    116
    Likes Received:
    0
    Trophy Points:
    16
    Hello,
    I’m getting the following error message on one of the hosting accounts.

    Under - Email Accounts.

    Code:
    Can't stat /home/xxxx/mail/.saved-messages/new: No such file or directory
    	File::Find::_find_opt('HASH(0xb2cd2e4)', '/home/xxxx/mail/.saved-messages/new') called at /usr/local/cpanel/perl/File/Find.pm line 750
    	File::Find::finddepth('HASH(0xb2cd2e4)', '/home/xxxx/mail/.saved-messages/new') called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 87
    	Cpanel::Email::DiskUsage::mainacctdiskused('/home/xxxx') called at cpanel line 4697
    	main::__ANON__('') called at cpanel line 1093
    	eval {...} called at cpanel line 1093
    	main::real_exectag('<cpanel Email="mainacctdiskused()">') called at cpanel line 4015
    	main::dotag_finished_headers('<cpanel Email="mainacctdiskused()">', 0) called at cpanel line 3898
    	main::cpanel_parseblock('<cpanel setvar="headerimg=../images/mailmenu.gif">^J<cpanel setva...') called at cpanel line 3842
    	main::cpanel_parse('GLOB(0xa342eb0)') called at cpanel line 5331
    	main::run_standard_mode() called at cpanel line 387
    
     
  2. ivaserver

    ivaserver Well-Known Member

    Joined:
    Aug 9, 2002
    Messages:
    111
    Likes Received:
    0
    Trophy Points:
    16
    did you ever get this fixed I am having the same under one account
     
  3. sneader

    sneader Well-Known Member

    Joined:
    Aug 21, 2003
    Messages:
    1,126
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    Re: Error Under Default Email Account [an error occurred while processing this direct

    Same error under one account's Default Email Account:

    Still looking for the solution.

    - Scott
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,623
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Re: Error Under Default Email Account [an error occurred while processing this direct

    What is the exact error message you are getting when you click on the "[an error occurred while processing this directive]" text? The error cannot be exactly the same as the prior error was another user's folder missing, and the same user would not exist on another system.

    Of note, if a folder is missing, the way to fix the error would be to re-create the missing folder with the correct permissions:

    Code:
    mkdir -p /home/xxxx/mail/.saved-messages/new
    chown -R xxxx:mail /home/xxxx/mail/.save-messages
     
  5. sneader

    sneader Well-Known Member

    Joined:
    Aug 21, 2003
    Messages:
    1,126
    Likes Received:
    21
    Trophy Points:
    38
    Location:
    La Crosse, WI
    cPanel Access Level:
    Root Administrator
    Re: Error Under Default Email Account [an error occurred while processing this direct

    Tristan, you absolutely nailed it! It was a missing folder! Customer had inadvertently removed some things from /mail that they should not have. Problem solved. Many thanks!!

    - Scott
     
Loading...

Share This Page