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Error upload file

Discussion in 'General Discussion' started by redirect, Jul 28, 2011.

  1. redirect

    redirect Registered

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    Hi,

    I have a problem and a VPS do not know what can be. By uploading any file using the File Manager in cPanel, it is shown the following error message:

    C:\fakepath\arquivo.zip: unknown Bytes complete FAILED! :Upload canceled: VIRUS DETECTED! (Permission denied)

    This error happens with any file (ZIP, TXT, HTML, JPG, etc.). The files are not viruses. In another VPS I have, this error does not happen.

    Clamavconnector uninstalled the plugin and the error stopped but reinstalling clamavconnector the error happens again. In my other VPS with cPanel and clamavconnector installed this error does not happen. Both are with the WHM 11.30.1 (build 4).

    How to solve this problem?

    Thank you!
     
    #1 redirect, Jul 28, 2011
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello :)

    Generally speaking, this is often the result of ClamAV being installed via another method besides "WHM>> cPanel >> Manage Plugins". You should ensure no other instances of ClamAV are installed on your system.

    You are also welcome to open a ticket with our support staff so we may investigate this for you:

    Submit A Ticket

    Thank you.
     
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    #2 cPanelMichael, Jul 29, 2011
  3. redirect

    redirect Registered

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    Hello,

    I installed ClamAV via "WHM>> cPanel>> Manage Plugins". How do I know if there are other instances of ClamAV installed?

    I will open a ticket on the link you have indicated.

    Thank you!
     
    #3 redirect, Jul 29, 2011
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    This has come up several times on the forum, you can review some of those posts at this link:
    VIRUS DETECTED!
     
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    #4 Infopro, Jul 29, 2011
  5. redirect

    redirect Registered

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    Hi,

    The problem was solved by the support.

    Javad Daniel Karabi says: July 29th, 2011 at 05:51 AM

    You should now be able to upload a file.

    Thanks for all!
     
    #5 redirect, Jul 29, 2011
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