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Error using counter

Discussion in 'General Discussion' started by lexmark, Oct 21, 2003.

  1. lexmark

    lexmark Well-Known Member

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    Hello, I really need to learn what the problem is, since a lot of customers get this same error, and I need to tell them (in english) how to fix the built in counter so it wont display this error:

    Everyone says ti fix this you need to "chown the username" or something, sorry what are you talking about, a command in used in PUTTY or something? Thanks
     
    #1 lexmark, Oct 21, 2003
    Last edited: Oct 21, 2003
  2. lexmark

    lexmark Well-Known Member

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  3. lexmark

    lexmark Well-Known Member

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  4. casey

    casey Well-Known Member

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    What your users can do to prevent this is to log in to cpanel with their domain name instead of your servername. What they are probably doing is creating counters before their domain resolves.

    They cannot fix this once the counter has been created. Only you can fix it:

    chown USERNAME:USERNAME /var/cpanel/Counters/mutetus.dat
     
  5. lexmark

    lexmark Well-Known Member

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    What is chown ? Is that a command used is SSH or something?
     
  6. casey

    casey Well-Known Member

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    Yes, it is.

    Open up your favorite ssh client and type the line I gave you and press return. Be sure to replace USERNAME with the owner of the account.
     
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