Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

error when creating email account with zero as the address

Discussion in 'E-mail Discussion' started by sepehrmm, Dec 14, 2015.

  1. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I had a email account with zero as address like "0@domain.com" and I removed the account and but when I try to re-create it I get following error:
    "Sorry, the given email address is invalid."
     
    #1 sepehrmm, Dec 14, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,763
    Likes Received:
    456
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Did you remove the directory for it some other way or remove the email account normally from Email Accounts page?
    I am able to create, then delete, then recreate an 0@ email account over and over. (I tried to duplicate this twice)

    What version of cPanel are you running?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Dec 14, 2015
  3. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    My customer has removed the account by clicking the 'Delete' link from 'Email Accounts' page without getting any error message.
    I checked
    and
    directories and couldn't find the directory for that email account.
    I have also tried to create an 0@ email address on another account on the same server but got the same result.
    Using
    Code:
    /scripts/addpop 0@domain.com password
    has failed too.
    Cpanel version is: 11.52.1 (build 3)
     
    #3 sepehrmm, Dec 14, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,763
    Likes Received:
    456
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Are you able to create it from within cPanel?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 Infopro, Dec 14, 2015
  5. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    No I cannot.
    I get the error both from terminal and cpanel.
    the error from "/scripts/addpop"
    the error from cPanel:
    s17.postimg.org/svljpa0tr/Screenshot_2015_12_15_00_20_22.png
     
    #5 sepehrmm, Dec 14, 2015
    Last edited by a moderator: Dec 14, 2015
  6. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,763
    Likes Received:
    456
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please attach images to your posts.

    In the image your email account is '0'

    Unless thats a typo from you staging the image, you can't have it like that. It must be: 0
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 Infopro, Dec 14, 2015
  7. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    when using quotation (double or single) I get following error on a popup box:
    so using quotation is apparently not allowed but when trying without quotation (first thing I did) I get an error just like the image on previous post which seems to be a bug.
    (so actually the zero with quotation on previous image is entered into the textbox after I got the error when I tried without the quotation)
     
    #7 sepehrmm, Dec 14, 2015
  8. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,763
    Likes Received:
    456
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Switch to Paper Lantern style and see if adding the email account normally, sans any quotes, works for you.

    For troubleshooting reasons of course. :)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 Infopro, Dec 14, 2015
  9. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Same result with 'paper lantern' style and no quotes
     
    #9 sepehrmm, Dec 14, 2015
  10. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,763
    Likes Received:
    456
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please feel free to open a ticket directly to cPanel Technical Support about this.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #10 Infopro, Dec 14, 2015
  11. sepehrmm

    sepehrmm Member

    Joined:
    Dec 16, 2014
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    After I opened a ticket in technical support portal I was informed that this is actually a bug and now it's fixed as version 11.52.2.1 is released.
     
    #11 sepehrmm, Jan 8, 2016
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    46,382
    Likes Received:
    2,045
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    I am happy to see the issue is now resolved. To note, here's the relevant entry in the change log:

    Fixed case CPANEL-2443: Allow ability to create email addresses with "0" as the local part.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #12 cPanelMichael, Jan 11, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - error creating email
  1. jerry win

    Creating an email account error

    jerry win, Nov 20, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    1,442
    cPanelMichael
    Nov 21, 2017
  2. Luana Premoli

    Creating Subdomain with One Character Error

    Luana Premoli, Jan 14, 2019, in forum: Bind/DNS/Nameserver
    Replies:
    6
    Views:
    258
    cPanelLauren
    Jan 17, 2019
  3. IAIN Lhokseumawe

    Creating New Account Error Account Creation Status: failed

    IAIN Lhokseumawe, Jun 21, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    554
    cPanelMichael
    Jun 22, 2018
  4. EriickAnderson

    error creating add-on domain

    EriickAnderson, Jun 13, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    1
    Views:
    164
    cPanelLauren
    Jun 13, 2018
  5. PortStone

    Creating PHP error log issue

    PortStone, Apr 25, 2018, in forum: EasyApache
    Replies:
    16
    Views:
    851
    PortStone
    Apr 26, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice