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error when creating email account with zero as the address

Discussion in 'E-mail Discussion' started by sepehrmm, Dec 14, 2015.

  1. sepehrmm

    sepehrmm Member

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    I had a email account with zero as address like "0@domain.com" and I removed the account and but when I try to re-create it I get following error:
    "Sorry, the given email address is invalid."
     
    #1 sepehrmm, Dec 14, 2015
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Did you remove the directory for it some other way or remove the email account normally from Email Accounts page?
    I am able to create, then delete, then recreate an 0@ email account over and over. (I tried to duplicate this twice)

    What version of cPanel are you running?
     
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    #2 Infopro, Dec 14, 2015
  3. sepehrmm

    sepehrmm Member

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    My customer has removed the account by clicking the 'Delete' link from 'Email Accounts' page without getting any error message.
    I checked
    and
    directories and couldn't find the directory for that email account.
    I have also tried to create an 0@ email address on another account on the same server but got the same result.
    Using
    Code:
    /scripts/addpop 0@domain.com password
    has failed too.
    Cpanel version is: 11.52.1 (build 3)
     
    #3 sepehrmm, Dec 14, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you able to create it from within cPanel?
     
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    #4 Infopro, Dec 14, 2015
  5. sepehrmm

    sepehrmm Member

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    No I cannot.
    I get the error both from terminal and cpanel.
    the error from "/scripts/addpop"
    the error from cPanel:
    s17.postimg.org/svljpa0tr/Screenshot_2015_12_15_00_20_22.png
     
    #5 sepehrmm, Dec 14, 2015
    Last edited by a moderator: Dec 14, 2015
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please attach images to your posts.

    In the image your email account is '0'

    Unless thats a typo from you staging the image, you can't have it like that. It must be: 0
     
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    #6 Infopro, Dec 14, 2015
  7. sepehrmm

    sepehrmm Member

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    when using quotation (double or single) I get following error on a popup box:
    so using quotation is apparently not allowed but when trying without quotation (first thing I did) I get an error just like the image on previous post which seems to be a bug.
    (so actually the zero with quotation on previous image is entered into the textbox after I got the error when I tried without the quotation)
     
    #7 sepehrmm, Dec 14, 2015
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Switch to Paper Lantern style and see if adding the email account normally, sans any quotes, works for you.

    For troubleshooting reasons of course. :)
     
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    #8 Infopro, Dec 14, 2015
  9. sepehrmm

    sepehrmm Member

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    Same result with 'paper lantern' style and no quotes
     
    #9 sepehrmm, Dec 14, 2015
  10. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please feel free to open a ticket directly to cPanel Technical Support about this.
     
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    #10 Infopro, Dec 14, 2015
  11. sepehrmm

    sepehrmm Member

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    After I opened a ticket in technical support portal I was informed that this is actually a bug and now it's fixed as version 11.52.2.1 is released.
     
    #11 sepehrmm, Jan 8, 2016
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I am happy to see the issue is now resolved. To note, here's the relevant entry in the change log:

    Fixed case CPANEL-2443: Allow ability to create email addresses with "0" as the local part.

    Thank you.
     
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    #12 cPanelMichael, Jan 11, 2016
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