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Error when i install cPanel

Discussion in 'General Discussion' started by haulpd, Jun 17, 2013.

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  1. haulpd

    haulpd Member

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    i'm install cpanel but receiving error

    Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
    [20130617.172650] Removing staged files and directories for binaries/linux-x86_64, cpanel
    [20130617.172650] Removing staged files and directories for x3
    [20130617.172650] Removing staged files and directories for x3mail
    Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz19797/install line 152.
    2013-06-17 17:26:50 154 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
    Removing /root/installer.lock

    i don't understanding this error, how to fix ? Thanks.
     
  2. cPanelJared

    cPanelJared Technical Analyst
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    We offer free installation assistance. Please submit a ticket so that we can log into the server and investigate the cause of this problem. You can mention the ticket number here so that we can follow up on it.
     
  3. haulpd

    haulpd Member

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    but i have not Support access ID. How i can send Server information for you. Thanks.
     
  4. cPanelJared

    cPanelJared Technical Analyst
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    You do not need a support access ID. You can send an e-mail to cs@cpanel.net . That will create a ticket in our customer service department, and they will send the ticket to support. Every time a ticket is updated on our end, a courtesy reply is sent by e-mail. That reply contains a link that you can use to update the ticket on our secure Web site. Click that link, and update the server information tab in the ticket with the log-in details.

    Please do not put any passwords in the ticket reply or in any e-mail. Only put the password in the server information tab in the ticket on our site.
     
  5. cPanelJared

    cPanelJared Technical Analyst
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    Also, if cPanel actually installed but will not start, you should be able to get a support access number using this command:

    Code:
    # /usr/local/cpanel/cpanel -S
    If that does not work, though, send an e-mail to cs@cpanel.net as I mentioned above. Remember, do not include a password in the e-mail. Wait to get a courtesy reply and then click the link in that reply to our ticket system, and put the password in the server information tab in the ticket on our secure site.
     
  6. cPanelJared

    cPanelJared Technical Analyst
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    Please do not send us any passwords via private message in this forum.

    We cannot and will not log into your server via the forum.

    If you need help that requires us to log into the server, please submit a ticket. If you send us a root password via private message, we will not log into your server and we will tell you to change your root password immediately.
     
  7. haulpd

    haulpd Member

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    Thanks you so much.
     
  8. faisikhan

    faisikhan Well-Known Member

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    Yeah you should run the following command as provided by Jared:

    /usr/local/cpanel/cpanel -S

    It worked for me immediately fixing the said issue.
     
  9. cPanelJared

    cPanelJared Technical Analyst
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    /usr/local/cpanel/cpanel -S will not fix anything. All it does is give you the support access number, which is requested when you submit a ticket. As I explained in this thread, there are ways to submit a ticket if you cannot get the support access number.
     
  10. faisikhan

    faisikhan Well-Known Member

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    yeah I meant to say I found a way to contact immediately and got a very quicker response getting my issues fixed :)
     
  11. cPanelJared

    cPanelJared Technical Analyst
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    This comes back full circle to the problem that the original poster had, which was that, since cPanel would not install, he had no way to get a support access number. That is why I told him to contact cs@cpanel.net . I am closing this thread since the ways we provide to contact our support have been thoroughly explained at this point.
     
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