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haulpd

Active Member
May 20, 2011
31
1
58
i'm install cpanel but receiving error

Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
[20130617.172650] Removing staged files and directories for binaries/linux-x86_64, cpanel
[20130617.172650] Removing staged files and directories for x3
[20130617.172650] Removing staged files and directories for x3mail
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz19797/install line 152.
2013-06-17 17:26:50 154 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
Removing /root/installer.lock

i don't understanding this error, how to fix ? Thanks.
 

haulpd

Active Member
May 20, 2011
31
1
58
but i have not Support access ID. How i can send Server information for you. Thanks.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
You do not need a support access ID. You can send an e-mail to [email protected] . That will create a ticket in our customer service department, and they will send the ticket to support. Every time a ticket is updated on our end, a courtesy reply is sent by e-mail. That reply contains a link that you can use to update the ticket on our secure Web site. Click that link, and update the server information tab in the ticket with the log-in details.

Please do not put any passwords in the ticket reply or in any e-mail. Only put the password in the server information tab in the ticket on our site.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Also, if cPanel actually installed but will not start, you should be able to get a support access number using this command:

Code:
# /usr/local/cpanel/cpanel -S
If that does not work, though, send an e-mail to [email protected] as I mentioned above. Remember, do not include a password in the e-mail. Wait to get a courtesy reply and then click the link in that reply to our ticket system, and put the password in the server information tab in the ticket on our secure site.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
Please do not send us any passwords via private message in this forum.

We cannot and will not log into your server via the forum.

If you need help that requires us to log into the server, please submit a ticket. If you send us a root password via private message, we will not log into your server and we will tell you to change your root password immediately.
 

faisikhan

Well-Known Member
Dec 12, 2011
86
0
56
Islamabad, Pakistan
cPanel Access Level
Root Administrator
i'm install cpanel but receiving error

Cpanel::iContact: icontact /usr/sbin/sendmail is not executable by 0
[20130617.172650] Removing staged files and directories for binaries/linux-x86_64, cpanel
[20130617.172650] Removing staged files and directories for x3
[20130617.172650] Removing staged files and directories for x3mail
Can't exec "/usr/local/cpanel/scripts/cpanel_initial_install": No such file or directory at /home/cPanelInstall/selfgz19797/install line 152.
2013-06-17 17:26:50 154 (FATAL): Failure to exec /usr/local/cpanel/scripts/cpanel_initial_install
Removing /root/installer.lock

i don't understanding this error, how to fix ? Thanks.
Yeah you should run the following command as provided by Jared:

/usr/local/cpanel/cpanel -S

It worked for me immediately fixing the said issue.
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
/usr/local/cpanel/cpanel -S

It worked for me immediately fixing the said issue.
/usr/local/cpanel/cpanel -S will not fix anything. All it does is give you the support access number, which is requested when you submit a ticket. As I explained in this thread, there are ways to submit a ticket if you cannot get the support access number.
 

faisikhan

Well-Known Member
Dec 12, 2011
86
0
56
Islamabad, Pakistan
cPanel Access Level
Root Administrator
/usr/local/cpanel/cpanel -S will not fix anything. All it does is give you the support access number, which is requested when you submit a ticket. As I explained in this thread, there are ways to submit a ticket if you cannot get the support access number.
yeah I meant to say I found a way to contact immediately and got a very quicker response getting my issues fixed :)
 

JaredR.

Well-Known Member
Feb 25, 2010
1,834
23
143
Houston, TX
cPanel Access Level
Root Administrator
This comes back full circle to the problem that the original poster had, which was that, since cPanel would not install, he had no way to get a support access number. That is why I told him to contact [email protected] . I am closing this thread since the ways we provide to contact our support have been thoroughly explained at this point.
 
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