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Error when logging in.

Discussion in 'General Discussion' started by Genocide, Dec 29, 2009.

  1. Genocide

    Genocide Registered

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    Hello all, any help is much apprieciated.
    When one of my customers logged in today he was shown this error at the top of cpanel at the 'switch account' dropbox.

    Code:
    Unable to understand response from admin binary: /usr/local/cpanel/bin/resellerwrap sent: [SORTEDRESELLERSUSERS xdollarx] received:[There was an error setting gids: 1 (Operation not permitted)
    ] error:[] at /usr/local/cpanel/Cpanel/AdminBin.pm line 195.
    	Cpanel::AdminBin::adminfetch('reseller', 'ARRAY(0x9e32cb8)', 'SORTEDRESELLERSUSERS', 'storable', 'xdollarx') called at /usr/local/cpanel/Cpanel/Resellers.pm line 28
    	Cpanel::Resellers::Resellers_accountlistopt('') called at (eval 62) line 1
    	eval 'Cpanel::Resellers::Resellers_accountlistopt(@{$argref});' called at cpanel line 918
    	main::real_exectag('<cpanel Resellers="accountlistopt()">') called at cpanel line 3982
    	main::dotag_finished_headers('<cpanel Resellers="accountlistopt()">', 0) called at cpanel line 3835
    	main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3811
    	main::cpanel_parse('GLOB(0x957b0e0)') called at cpanel line 2126
    	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding/index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
    	Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
    	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 918
    	main::real_exectag('<cpanel Resellers="accountlistopt()">') called at cpanel line 3982
    	main::dotag_finished_headers('<cpanel Resellers="accountlistopt()">', 0) called at cpanel line 3865
    	main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3811
    	main::cpanel_parse('GLOB(0x8ebe158)') called at cpanel line 5289
    	main::run_standard_mode() called at cpanel line 383
    
    Version: cPanel 11.25.0-R42399 - WHM 11.25.0
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is he using a custom theme or the default X3 theme? Have you tried forcing an update again to see if that helps? I'm not sure it will here though by that error:

    You might want to put in a ticket to cPanel for this one.

    There is an unrelated thread about changing the GID that might be useful, not sure. Be sure to check the entire thread though. ;)

    http://forums.cpanel.net/f5/new-account-quota-says-160mb-used-104453.html
     
  3. Genocide

    Genocide Registered

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    He's using the default theme, I just made a test account to check, and the same error appears on all of the themes.

    Edit: Did a cpanel upgrade, seems to have fixed it, still not sure what caused it.
     
    #3 Genocide, Dec 29, 2009
    Last edited: Dec 29, 2009
  4. jack10k

    jack10k Member

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    We just had the same issue.

    Just in case anyone else needs a fix here it is.
    Logon as root and type:

    touch /var/cpanel/skipparentcheck

    Done
     
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