Genocide

Registered
Dec 29, 2009
2
0
51
Hello all, any help is much apprieciated.
When one of my customers logged in today he was shown this error at the top of cpanel at the 'switch account' dropbox.

Code:
Unable to understand response from admin binary: /usr/local/cpanel/bin/resellerwrap sent: [SORTEDRESELLERSUSERS xdollarx] received:[There was an error setting gids: 1 (Operation not permitted)
] error:[] at /usr/local/cpanel/Cpanel/AdminBin.pm line 195.
	Cpanel::AdminBin::adminfetch('reseller', 'ARRAY(0x9e32cb8)', 'SORTEDRESELLERSUSERS', 'storable', 'xdollarx') called at /usr/local/cpanel/Cpanel/Resellers.pm line 28
	Cpanel::Resellers::Resellers_accountlistopt('') called at (eval 62) line 1
	eval 'Cpanel::Resellers::Resellers_accountlistopt(@{$argref});' called at cpanel line 918
	main::real_exectag('<cpanel Resellers="accountlistopt()">') called at cpanel line 3982
	main::dotag_finished_headers('<cpanel Resellers="accountlistopt()">', 0) called at cpanel line 3835
	main::cpanel_parseblock('<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "...') called at cpanel line 3811
	main::cpanel_parse('GLOB(0x957b0e0)') called at cpanel line 2126
	main::doinclude('/usr/local/cpanel/base/frontend/x3/branding/index.html', 0, 1) called at /usr/local/cpanel/Cpanel/Branding.pm line 48
	Cpanel::Branding::Branding_include('index.html') called at (eval 5) line 1
	eval 'Cpanel::Branding::Branding_include(@{$argref});' called at cpanel line 918
	main::real_exectag('<cpanel Resellers="accountlistopt()">') called at cpanel line 3982
	main::dotag_finished_headers('<cpanel Resellers="accountlistopt()">', 0) called at cpanel line 3865
	main::cpanel_parseblock('<cpanel Branding="include(index.html)">^J') called at cpanel line 3811
	main::cpanel_parse('GLOB(0x8ebe158)') called at cpanel line 5289
	main::run_standard_mode() called at cpanel line 383
Version: cPanel 11.25.0-R42399 - WHM 11.25.0
 

Infopro

Well-Known Member
May 20, 2003
17,085
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613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Is he using a custom theme or the default X3 theme? Have you tried forcing an update again to see if that helps? I'm not sure it will here though by that error:

:[There was an error setting gids: 1 (Operation not permitted)
] error:[] at /usr/local/cpanel/Cpanel/AdminBin.pm line 195.
You might want to put in a ticket to cPanel for this one.

There is an unrelated thread about changing the GID that might be useful, not sure. Be sure to check the entire thread though. ;)

http://forums.cpanel.net/f5/new-account-quota-says-160mb-used-104453.html
 

Genocide

Registered
Dec 29, 2009
2
0
51
He's using the default theme, I just made a test account to check, and the same error appears on all of the themes.

Edit: Did a cpanel upgrade, seems to have fixed it, still not sure what caused it.
 
Last edited:

jack10k

Member
Mar 29, 2004
13
0
151
We just had the same issue.

Just in case anyone else needs a fix here it is.
Logon as root and type:

touch /var/cpanel/skipparentcheck

Done