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Error when recreating email account

Discussion in 'E-mail Discussion' started by diracuser, Jun 6, 2019.

  1. diracuser

    diracuser Active Member

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    Hi.

    I created a new email account. After that I deteled because I saw that there is an option that you can send a email link to insert a password.
    After delete a I created again the same account and now the Cpanel says:

    "Error the system failed to create the user: A record of the type "sub" name "myaccountname" at the domain "mydomain.com" already exists"

    I checked and the emaill acount isnt't in my List accounts ...
    What Can I do ?
    I'm administator of Cpanel and in the path:
    /home/domain.com/mail
    There isn't the account ....

    Thank you
     
  2. Randy Rod

    Randy Rod Registered

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    Most probably, the issue seems to be with the following two reasons.

    1. Can you please check the path locate and remove email account folder in question.

    ---
    /home/username/mail/domain name
    ---

    2. Also, navigate to the following path, try opening passwd file with editor of your choice. Remove email account entry (if any exists) from that file and save it.

    --
    /home/username/etc/domain name
    --
     
    Tyson Vane likes this.
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @diracuser,

    It's possible the email user still exists in the /home/username/etc/domain.tld/passwd or /home/username/etc/domain.tld/shadow file. Feel free to open a support ticket if you'd like us to take a closer look to see if that's the case. You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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