AndrewSimm84

Registered
Jan 19, 2019
3
0
1
USA
cPanel Access Level
Website Owner
Code:
(XID 5ysxw2) 1 error occurred:
Error #1: The system failed to apply the “PHP” version to “XXX”: Cpanel::Exception::FeatureNotEnabled/(XID 4jbcjp) The “ea-php72” package does not expose a version number.
 at /usr/local/cpanel/Cpanel/ProgLang/Supported/php.pm line 321.
    Cpanel::ProgLang::Supported::php::get_package(Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", "ea-php72") called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache/Handler/base.pm line 101
    Cpanel::WebServer::Supported::apache::Handler::base::init(Cpanel::WebServer::Supported::apache::Handler::fpm=HASH(0x451eba8), HASH(0x451f868)) called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache/Handler/fpm.pm line 47
    Cpanel::WebServer::Supported::apache::Handler::fpm::new("Cpanel::WebServer::Supported::apache::Handler::fpm", "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", "ea-php72", "webserver", Cpanel::WebServer::Supported::apache=HASH(0x45181b8), "lang_obj", ...) called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache/Handler.pm line 148
    Cpanel::WebServer::Supported::apache::Handler::get_handler(Cpanel::WebServer::Supported::apache::Handler=HASH(0x451eef0), "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "type", "fpm", "package", "ea-php72") called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache.pm line 234
    Cpanel::WebServer::Supported::apache::make_handler(Cpanel::WebServer::Supported::apache=HASH(0x45181b8), "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", "ea-php72", "type", "fpm") called at /usr/local/cpanel/Cpanel/WebServer/Supported/apache.pm line 901
    Cpanel::WebServer::Supported::apache::set_vhost_lang_package(Cpanel::WebServer::Supported::apache=HASH(0x45181b8), "vhost", "xxx", "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", "ea-php72", "userdata", ...) called at /usr/local/cpanel/Cpanel/WebServer.pm line 440
    Cpanel::WebServer::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x4513e20), Try::Tiny::Catch=REF(0x45140a8)) called at /usr/local/cpanel/Cpanel/WebServer.pm line 455
    Cpanel::WebServer::set_vhost_lang_package(Cpanel::WebServer=HASH(0x4573248), "vhost", "xxx", "user", "xxx", "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", ...) called at /usr/local/cpanel/Cpanel/WebServer.pm line 529
    Cpanel::WebServer::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x45734b8), Try::Tiny::Catch=REF(0x45120d0)) called at /usr/local/cpanel/Cpanel/WebServer.pm line 535
    Cpanel::WebServer::set_vhost_lang_packages(Cpanel::WebServer=HASH(0x4573248), "user", "xxx", "vhosts", ARRAY(0x45733f8), "lang", Cpanel::ProgLang::Supported::php=HASH(0x4076b20), "package", ...) called at /usr/local/cpanel/Cpanel/PHP/Vhosts.pm line 97
    Cpanel::PHP::Vhosts::setup_vhosts_for_php(ARRAY(0x40471b8)) called at /usr/local/cpanel/Whostmgr/API/1/Lang/PHP.pm line 268
    Whostmgr::API::1::Lang::PHP::php_set_vhost_versions(HASH(0x1ecf360), HASH(0x3a2a670), HASH(0x3a56090)) called at whostmgr/bin/xml-api.pl line 3265
    whostmgr::bin::xml_api::__ANON__(HASH(0x3a2a670), HASH(0x1ecf360), HASH(0x3a56090), CODE(0x3a7ed50)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 219
    Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99
    eval {...} called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
    Try::Tiny::try(CODE(0x400fa20), Try::Tiny::Catch=REF(0x3c3ea10)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 238
    Whostmgr::API::1::Data::Wrapper::execute_internal(CODE(0x3a3bf30), HASH(0x1ecf360), HASH(0x3a56090), HASH(0x3a30ca0), CODE(0x3a7ed50)) called at whostmgr/bin/xml-api.pl line 3429
    whostmgr::bin::xml_api::runapp("php_set_vhost_versions", HASH(0x3a56090), HASH(0x20a2b38), 0, CODE(0x3a7ed50)) called at whostmgr/bin/xml-api.pl line 3182
    whostmgr::bin::xml_api::script(CODE(0x3a7ed50), "-json", "./php_set_vhost_versions") called at whostmgr/bin/xml-api.pl line 3128
I get this error when trying to switch to php72 in the php manager.
 
Last edited by a moderator:

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @AndrewSimm84

Your profile indicates you're a website owner do you have root access to the server? If not you will need to contact your hosting provider to assist you further with this. Based on the error you're getting I believe the php7.2 package needs to be reinstalled though I wouldn't be able to confirm that unless you've got root.

If you do can you please run the following via SSH:

Code:
/usr/local/cpanel/bin/rebuild_phpconf --current
Thanks!
 

AndrewSimm84

Registered
Jan 19, 2019
3
0
1
USA
cPanel Access Level
Website Owner
Hi @AndrewSimm84

Your profile indicates you're a website owner do you have root access to the server? If not you will need to contact your hosting provider to assist you further with this. Based on the error you're getting I believe the php7.2 package needs to be reinstalled though I wouldn't be able to confirm that unless you've got root.

If you do can you please run the following via SSH:

Code:
/usr/local/cpanel/bin/rebuild_phpconf --current
Thanks!
I do have root access to the server. I have already tried reinstalled php 7.2 and while it installs fine I still have the same issues.

I ran the command you suggested and got the following:
Code:
[[email protected] /]# /usr/local/cpanel/bin/rebuild_phpconf --current

DEFAULT PHP: ea-php71

ea-php71 SAPI: cgi

Cpanel::Exception::MissingParameter/(XID gsq64h) Provide the “type” parameter for the “Cpanel::WebServer::Supported::apache::make_handler” function.

 at /usr/local/cpanel/Cpanel/WebServer/Supported/apache.pm line 222.

Cpanel::WebServer::Supported::apache::make_handler(Cpanel::WebServer::Supported::apache=HASH(0x2ddc778), "lang", Cpanel::ProgLang::Supported::php=HASH(0x2d0dfa8), "package", "ea-php72", "type", undef) called at /usr/local/cpanel/bin/rebuild_phpconf line 186

bin::rebuild_phpconf::ea4::do_current(HASH(0x26e7ac0), Cpanel::ProgLang::Supported::php=HASH(0x2d0dfa8), Cpanel::WebServer::Supported::apache=HASH(0x2ddc778)) called at /usr/local/cpanel/bin/rebuild_phpconf line 218

bin::rebuild_phpconf::ea4::run(ARRAY(0x2100990)) called at /usr/local/cpanel/bin/rebuild_phpconf line 395
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @AndrewSimm84

Based on this error it looks like php71 is the issue not php72. Can you try running the following and let me know if it persists?

Code:
yum reinstall ea-php71*
Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
The output would have been helpful in this circumstance but it may be best we have a closer look. Can you please open a ticket using the link in my signature? Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!