Error When Trying to Change Password

sraquaristik

Registered
Jul 17, 2014
2
0
1
cPanel Access Level
Website Owner
I am trying to change my password on CPanel & I get an error saying "There was an error manipulating the password file. This generally means you entered your old password incorrectly." When I click on the "Show Raw Password Change", it says "passwd: Authentication token manipulation error.". I am a CPanel newbie so not sure what to do? I need to change my password because we have a 3rd party developer assisting us with some work on our website. Thank you!
 

MilesWeb

Well-Known Member
PartnerNOC
May 23, 2012
173
2
68
India
cPanel Access Level
Root Administrator
Twitter
I am trying to change my password on CPanel & I get an error saying "There was an error manipulating the password file. This generally means you entered your old password incorrectly." When I click on the "Show Raw Password Change", it says "passwd: Authentication token manipulation error.". I am a CPanel newbie so not sure what to do? I need to change my password because we have a 3rd party developer assisting us with some work on our website. Thank you!
Looking at the error & looking for a solution for it over internet, it looks like your web host needs to make a few permission changes on the server from command prompt.

If you are on a shared web hosting, contact them for it.

If you have root access to the server, try considering the solution at http://forums.cpanel.net/f5/cant-change-password-via-cpanel-69755.html
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,261
463
Hello :)

Please contact your web hosting provider for assistance with this issue. You will not be able to resolve the error message without root access to the server.

Thank you.