The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error When Trying to Change Password

Discussion in 'Security' started by sraquaristik, Jan 2, 2015.

  1. sraquaristik

    sraquaristik Registered

    Joined:
    Jul 17, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I am trying to change my password on CPanel & I get an error saying "There was an error manipulating the password file. This generally means you entered your old password incorrectly." When I click on the "Show Raw Password Change", it says "passwd: Authentication token manipulation error.". I am a CPanel newbie so not sure what to do? I need to change my password because we have a 3rd party developer assisting us with some work on our website. Thank you!
     
  2. MilesWeb

    MilesWeb Well-Known Member
    PartnerNOC

    Joined:
    May 23, 2012
    Messages:
    174
    Likes Received:
    2
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Looking at the error & looking for a solution for it over internet, it looks like your web host needs to make a few permission changes on the server from command prompt.

    If you are on a shared web hosting, contact them for it.

    If you have root access to the server, try considering the solution at http://forums.cpanel.net/f5/cant-change-password-via-cpanel-69755.html
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,854
    Likes Received:
    676
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please contact your web hosting provider for assistance with this issue. You will not be able to resolve the error message without root access to the server.

    Thank you.
     
Loading...

Share This Page