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Error When Trying to Change Password

Discussion in 'Security' started by sraquaristik, Jan 2, 2015.

  1. sraquaristik

    sraquaristik Registered

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    I am trying to change my password on CPanel & I get an error saying "There was an error manipulating the password file. This generally means you entered your old password incorrectly." When I click on the "Show Raw Password Change", it says "passwd: Authentication token manipulation error.". I am a CPanel newbie so not sure what to do? I need to change my password because we have a 3rd party developer assisting us with some work on our website. Thank you!
     
    #1 sraquaristik, Jan 2, 2015
  2. MilesWeb

    MilesWeb Well-Known Member
    PartnerNOC

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    Looking at the error & looking for a solution for it over internet, it looks like your web host needs to make a few permission changes on the server from command prompt.

    If you are on a shared web hosting, contact them for it.

    If you have root access to the server, try considering the solution at http://forums.cpanel.net/f5/cant-change-password-via-cpanel-69755.html
     
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    #2 MilesWeb, Jan 4, 2015
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please contact your web hosting provider for assistance with this issue. You will not be able to resolve the error message without root access to the server.

    Thank you.
     
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    #3 cPanelMichael, Jan 6, 2015
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