Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Error when trying to restore backup

Discussion in 'Data Protection' started by GilbertoArias, Sep 3, 2017.

Tags:
  1. GilbertoArias

    GilbertoArias Registered

    Joined:
    Sep 3, 2017
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    mex
    cPanel Access Level:
    Reseller Owner
    Hello,

    I try to restore a 18GB backup file but I recieved this error:

    Internal Server Error

    500

    No response from subprocess ( (cpanel)): The subprocess ended prematurely because it received the “ALRM” (14) signal.

    I can upload the .gz file using the restore home directory backup tool, but after the 100% I have this problem, but the space was allocated and no emails account was created.

    Can someone help me?
     
    #1 GilbertoArias, Sep 3, 2017
  2. Eminds

    Eminds Well-Known Member

    Joined:
    Nov 10, 2016
    Messages:
    260
    Likes Received:
    19
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Please check the disk space of the server where you are restoring the backup with the command df -h
     
    #2 Eminds, Sep 4, 2017
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    42,734
    Likes Received:
    1,706
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Can you verify which version of cPanel is installed on this system?

    Thank you.
     
    #3 cPanelMichael, Sep 6, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Error trying restore
  1. sbhooley

    403 Error When Trying to Use PHP 7.1 or 7.2

    sbhooley, Jan 25, 2018, in forum: EasyApache
    Replies:
    11
    Views:
    345
    cPanelMichael
    Mar 19, 2018
  2. Lor

    Error when trying to remove SSL hosts

    Lor, Jan 16, 2018, in forum: Security
    Replies:
    6
    Views:
    699
    cPanelMichael
    Jan 18, 2018
  3. arunjathu

    Error while trying to access the visitors section in cPanel

    arunjathu, Nov 21, 2017, in forum: General Discussion
    Replies:
    3
    Views:
    224
    cPanelMichael
    Nov 21, 2017
  4. tornadochaser

    Error Trying to Update cPanel

    tornadochaser, Nov 14, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    202
    cPanelMichael
    Nov 20, 2017
  5. leland

    Communication Error when trying to ass SSL Certificate

    leland, Sep 4, 2017, in forum: Security
    Replies:
    2
    Views:
    386
    cPanelMichael
    Sep 6, 2017

Share This Page