Error when trying to restore backup

G

GilbertoArias

Registered
Sep 3, 2017
3
0
1
mex
cPanel Access Level
Reseller Owner
Hello,

I try to restore a 18GB backup file but I recieved this error:

Internal Server Error

500

No response from subprocess ( (cpanel)): The subprocess ended prematurely because it received the “ALRM” (14) signal.

I can upload the .gz file using the restore home directory backup tool, but after the 100% I have this problem, but the space was allocated and no emails account was created.

Can someone help me?
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello,

Can you verify which version of cPanel is installed on this system?

Thank you.
 
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