Error when trying to restore backup

[GilbertoArias]

Hello,

I try to restore a 18GB backup file but I recieved this error:

Internal Server Error

500

No response from subprocess ( (cpanel)): The subprocess ended prematurely because it received the “ALRM” (14) signal.

I can upload the .gz file using the restore home directory backup tool, but after the 100% I have this problem, but the space was allocated and no emails account was created.

Can someone help me?

 

[Eminds]

Please check the disk space of the server where you are restoring the backup with the command df -h

 

[cPanelMichael]

Hello,

Can you verify which version of cPanel is installed on this system?

Thank you.