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Error when trying to restore backup

Discussion in 'Data Protection' started by GilbertoArias, Sep 3, 2017.

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  1. GilbertoArias

    GilbertoArias Registered

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    Hello,

    I try to restore a 18GB backup file but I recieved this error:

    Internal Server Error

    500

    No response from subprocess ( (cpanel)): The subprocess ended prematurely because it received the “ALRM” (14) signal.

    I can upload the .gz file using the restore home directory backup tool, but after the 100% I have this problem, but the space was allocated and no emails account was created.

    Can someone help me?
     
  2. Eminds

    Eminds Well-Known Member

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    Please check the disk space of the server where you are restoring the backup with the command df -h
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you verify which version of cPanel is installed on this system?

    Thank you.
     
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