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Error while creating new account in WHM

Discussion in 'General Discussion' started by Kavita, Jan 10, 2017.

  1. Kavita

    Kavita Registered

    Joined:
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    Location:
    India
    cPanel Access Level:
    Website Owner
    Account Creation Status: failed

    (XID p6sz3v) This system already has an account named ....www.mydoamin.com

    But i can't see it in my List Accounts section. Please guide....
     
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,


    Please check this issue with your hosting provider as you have only cPanel Access Level.

    Your hosting provider will check account configuration files if there is your website name entry.
     
  3. 24x7server

    24x7server Well-Known Member

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    Hi,

    You said that you have issue while creating the account in WHM, so I would like to know whether you own the server and have a root access or you are just a reseller on the shared hosting server?

    The error clearly suggests that the domain entry already exists on the server, so it has to be removed first and then the domain can be readded.. This particular domain could added as an Addon domain under any account, so you have to check this too.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Do you have root access to this system? If so, check to ensure the domain name isn't already added to another account with a command such as:

    Code:
    /scripts/whoowns $domain
    Otherwise, if you don't have root access, report the issue to your web hosting provider so they can verify if the domain name is already added to the system.

    Thank you.
     
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