Error while creating new account in WHM

SysSachin

Well-Known Member
Aug 23, 2015
604
48
28
India
cPanel Access Level
Root Administrator
Twitter
Hello,


Please check this issue with your hosting provider as you have only cPanel Access Level.

Your hosting provider will check account configuration files if there is your website name entry.
 

24x7server

Well-Known Member
Apr 17, 2013
1,911
97
78
India
cPanel Access Level
Root Administrator
Twitter
Hi,

You said that you have issue while creating the account in WHM, so I would like to know whether you own the server and have a root access or you are just a reseller on the shared hosting server?

The error clearly suggests that the domain entry already exists on the server, so it has to be removed first and then the domain can be readded.. This particular domain could added as an Addon domain under any account, so you have to check this too.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Do you have root access to this system? If so, check to ensure the domain name isn't already added to another account with a command such as:

Code:
/scripts/whoowns $domain
Otherwise, if you don't have root access, report the issue to your web hosting provider so they can verify if the domain name is already added to the system.

Thank you.