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Error While integrating WHM using cPanel API

Discussion in 'cPanel Developers' started by manigandan, Jan 30, 2011.

  1. manigandan

    manigandan Member

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    Hi All,

    i'm getting the following error while creating a new account in the WHM of my server using cPanel API. The error is

    Array ( [data] => Array ( [reason] => Access denied [result] => 0 ) [type] => text )

    Can anyone help me to solve this. Please suggest me the as i am a new user in cPanel.
    :confused::confused::confused:
    Thanks&Regards,
    Manigandan T A
     
    #1 manigandan, Jan 30, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

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    Hello Manigandan,

    Would you be able to provide the call being used that is generating the error message for new account creation? Also, are you ensuring to authenticate the root user's login when doing the API call?

    Thanks.
     
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    #2 cPanelTristan, Jan 30, 2011
  3. manigandan

    manigandan Member

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    #3 manigandan, Jan 31, 2011
    Last edited: Jan 31, 2011
  4. MattDees

    MattDees Well-Known Member

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    This message means that your access credentials are incorrect. Are you using the xmlapi php class?

    If so, please verify that you are passing in the correct credentials for querying WHM (root or reseller username, correct access hash or password.

    If you would like, you can provide us code and auth information in a ticket at http://tickets.cpanel.net/submit
     
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    #4 MattDees, Jan 31, 2011
  5. manigandan

    manigandan Member

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    hi,

    i have already told you that i am able to create accounts in another servers with the same api query. Only this server shows the error as "access denied". Should i make any changes in the cPanel or WHM of the particular server.

    Thanks&Regards,
    Manigandan T A:confused:
     
    #5 manigandan, Jan 31, 2011
  6. MattDees

    MattDees Well-Known Member

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    Please open a ticket at tickets.cpanel.net/submit

    The only time I have seen "Access Denied" is with incorrect credentials. Without taking a closer look, there is not a lot I can do for you.
     
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    #6 MattDees, Feb 1, 2011
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