Error while terminating an account

[shanjie]

API failure: Can't use string ("1454518139") as a HASH ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Session.pm line 190.

 

[webhostuk]

Are you trying to Terminate account from WHM or some other billing software ( WHMCS) ?

 

[shanjie]

Are you trying to Terminate account from WHM or some other billing software ( WHMCS) ?

Terminate acc from WHM

 

[cPanelMichael]

Hello,

Can you let us know the full output from /usr/local/cpanel/logs/error_log when this happens? Also, is this happening for any account that you attempt to terminate, or is the issue isolated to a single account?

Thank you.

 

[shanjie]

Hello,

Can you let us know the full output from /usr/local/cpanel/logs/error_log when this happens? Also, is this happening for any account that you attempt to terminate, or is the issue isolated to a single account?

Thank you.

is isolated to a single account.

from /usr/local/cpanel/logs/error_log
scripts::unsuspendacct::run("gohd", "", "") called at /usr/local/cpanel/scripts/unsuspendacct line 50

 

[cPanelMichael]

Hello,

Can you verify if this happens on cPanel version 66.0.24 or newer? It's possible this is related to the following case:

Fixed case CPANEL-15877: Ensure accounts with missing userdata can be termianted.

Otherwise, check to verify the ownership of the files and directories (besides the etc, public_html, and .htpasswds directories) in the /home/$username/ directory matches the username of the account:

ls -al /home/$username/

Thank you.

 

[shanjie]

Hello,

Can you verify if this happens on cPanel version 66.0.24 or newer? It's possible this is related to the following case:

Fixed case CPANEL-15877: Ensure accounts with missing userdata can be termianted.

Otherwise, check to verify the ownership of the files and directories (besides the etc, public_html, and .htpasswds directories) in the /home/$username/ directory matches the username of the account:

ls -al /home/$username/

Thank you.

Is running on 66.0.24.

The username is matches by comparing other account in the same server.

 

[cPanelMichael]

Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.