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Error while terminating an account

Discussion in 'General Discussion' started by shanjie, Oct 4, 2017.

  1. shanjie

    shanjie Member

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    API failure: Can't use string ("1454518139") as a HASH ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Session.pm line 190.
     
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  2. webhostuk

    webhostuk Well-Known Member

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    Twitter:
    Are you trying to Terminate account from WHM or some other billing software ( WHMCS) ?
     
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  3. shanjie

    shanjie Member

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    Terminate acc from WHM
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you let us know the full output from /usr/local/cpanel/logs/error_log when this happens? Also, is this happening for any account that you attempt to terminate, or is the issue isolated to a single account?

    Thank you.
     
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  5. shanjie

    shanjie Member

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    is isolated to a single account.

    from /usr/local/cpanel/logs/error_log
    scripts::unsuspendacct::run("gohd", "", "") called at /usr/local/cpanel/scripts/unsuspendacct line 50
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Can you verify if this happens on cPanel version 66.0.24 or newer? It's possible this is related to the following case:

    Fixed case CPANEL-15877: Ensure accounts with missing userdata can be termianted.

    Otherwise, check to verify the ownership of the files and directories (besides the etc, public_html, and .htpasswds directories) in the /home/$username/ directory matches the username of the account:

    Code:
    ls -al /home/$username/
    Thank you.
     
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  7. shanjie

    shanjie Member

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    Is running on 66.0.24.

    The username is matches by comparing other account in the same server.
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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