Error while terminating an account

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Can you let us know the full output from /usr/local/cpanel/logs/error_log when this happens? Also, is this happening for any account that you attempt to terminate, or is the issue isolated to a single account?

Thank you.
 

shanjie

Member
Apr 23, 2015
9
1
53
Malaysia
cPanel Access Level
Root Administrator
Hello,

Can you let us know the full output from /usr/local/cpanel/logs/error_log when this happens? Also, is this happening for any account that you attempt to terminate, or is the issue isolated to a single account?

Thank you.
is isolated to a single account.

from /usr/local/cpanel/logs/error_log
scripts::unsuspendacct::run("gohd", "", "") called at /usr/local/cpanel/scripts/unsuspendacct line 50
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Can you verify if this happens on cPanel version 66.0.24 or newer? It's possible this is related to the following case:

Fixed case CPANEL-15877: Ensure accounts with missing userdata can be termianted.

Otherwise, check to verify the ownership of the files and directories (besides the etc, public_html, and .htpasswds directories) in the /home/$username/ directory matches the username of the account:

Code:
ls -al /home/$username/
Thank you.
 

shanjie

Member
Apr 23, 2015
9
1
53
Malaysia
cPanel Access Level
Root Administrator
Hello,

Can you verify if this happens on cPanel version 66.0.24 or newer? It's possible this is related to the following case:

Fixed case CPANEL-15877: Ensure accounts with missing userdata can be termianted.

Otherwise, check to verify the ownership of the files and directories (besides the etc, public_html, and .htpasswds directories) in the /home/$username/ directory matches the username of the account:

Code:
ls -al /home/$username/
Thank you.
Is running on 66.0.24.

The username is matches by comparing other account in the same server.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello,

Could you open a support ticket using the link in my signature so we can take a closer look?

Thank you.