Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Error while trying to access user cPanel page

Discussion in 'User Experience' started by abogdanovbg, Jan 31, 2019.

  1. abogdanovbg

    abogdanovbg Registered

    Joined:
    Jan 31, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bulgaria
    cPanel Access Level:
    Root Administrator
    Hello,

    After upcp and server reboot while trying to access users cpanel page the following error is displayed:

    Internal Server Error
    500

    Error ID 131eb6bde8cda


    cpsrvd Server


    From /usr/local/cpanel/logs/error_log I can see the the following:

    cpsrvd 131eb6bde8cda: The theme “paper_lantern” was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 367.

    Has anyone stumbled upon such issue ?

    Best Regards,
    Andrey
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,955
    Likes Received:
    485
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Have you tried forcing an update to see if that helps reset system files?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. abogdanovbg

    abogdanovbg Registered

    Joined:
    Jan 31, 2019
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bulgaria
    cPanel Access Level:
    Root Administrator
    Hi,

    I have forced update 2 times and rebooted the server after that.
    Now I managed to fix the issue by replacing /usr/local/cpanel/base/frontend/paper_lantern/ with the same from another working cpanel server.
    Still I didn't find the exact cause and I am unsure if my fix would not bring any side issues.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,955
    Likes Received:
    485
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    The update should have sorted this. You might want to consider opening a ticket to cPanel Technical Support about this so they can take a closer look.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice