Error while trying to access user cPanel page

[abogdanovbg]

Hello,

After upcp and server reboot while trying to access users cpanel page the following error is displayed:

Internal Server Error
500

Error ID 131eb6bde8cda


cpsrvd Server


From /usr/local/cpanel/logs/error_log I can see the the following:

cpsrvd 131eb6bde8cda: The theme “paper_lantern” was not usable and no fallback theme was found. at /usr/local/cpanel/Cpanel/Server.pm line 367.

Has anyone stumbled upon such issue ?

Best Regards,
Andrey

 

[Infopro]

Have you tried forcing an update to see if that helps reset system files?

 

[abogdanovbg]

Hi,

I have forced update 2 times and rebooted the server after that.
Now I managed to fix the issue by replacing /usr/local/cpanel/base/frontend/paper_lantern/ with the same from another working cpanel server.
Still I didn't find the exact cause and I am unsure if my fix would not bring any side issues.

 

[Infopro]

The update should have sorted this. You might want to consider opening a ticket to cPanel Technical Support about this so they can take a closer look.