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Error while updating cPanel

Discussion in 'General Discussion' started by blackystrat, Aug 15, 2011.

  1. blackystrat

    blackystrat Registered

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    Hello

    I was in the middle of updating the cPanel version on my VPS when I accidentally pressed ^C which killed the process

    Now when I re-ran a force update, I got the message:-


    Log opened from cPanel Update (upcp) - Slave at Mon Aug 15 14:31:31 2011
    [20110815.143131] E Maintenance ended, however it did not exit cleanly (65280).Please check the logs for an indication of what happened
    [20110815.143131] E Failed to send contact message
    [20110815.143131]
    [20110815.143131] cPanel update completed
    [20110815.143131] A log of this update is available at /var/cpanel/updatelogs/

    Now when I try to login to any of our domains' cPanel via www.domain.com/cpanel/ I get a 404 not found error and while logging in through port 2082 I find all the icons missing from cPanel and the Cpanel version appearing blank

    Please advise on how do I fix this

    Thanks!
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please try the following:

    Code:
    /usr/local/cpanel/scripts/updatenow.static --upcp --force
    /scripts/upcp --force
    If that doesn't work, then which cPanel version are you using? If it is RELEASE, please try the following:

    Code:
    wget -O /root/updatenow.static http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/updatenow.static && perl /root/updatenow.static --manual
    /scripts/upcp --force
    If it is not RELEASE, then use the version you are on for the tier in question such as STABLE or CURRENT in the url string.
     
  3. brainus_tech

    brainus_tech Member

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    No deal. These commands didn't work. The logs are not any helping though... And now my cpanel service is going down frequently, and no updates are done...

    root@linus [~]# cat /var/cpanel/updatelogs/update.1324153992.log


    Ensuring cPanel server is ready to run 11.30

    /etc/cpanelsync.exclude is empty or does not exist, ignoring.
    Moving /scripts to /usr/local/cpanel/scripts and symlinking back
    Relocating /scripts to /usr/local/cpanel/scripts
    tar: scripts: Cannot open: File exists
    tar: Error exit delayed from previous errors
    System Arch: linux-x86_64
    Could not rename /usr/local/cpanel/base/frontend/x3mail/.cpanelsync /usr/local/cpanel/base/frontend/x3mail/.cpanelsync_x3mail
    Could not rename /usr/local/cpanel/base/frontend/x3/.cpanelsync /usr/local/cpanel/base/frontend/x3/.cpanelsync_x3
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/upcp.static at Sat Dec 17 18:33:16 2011
    [20111217.183316] Detected cron=0 (env var CPANEL_IS_CRON was present before this process started.)
    [20111217.183316] mtime on upcp is 1305227540 (Thu May 12 16:12:20 2011)
    => Log closed Sat Dec 17 18:33:16 2011
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow at Sat Dec 17 18:33:16 2011
    [20111217.183316] Version is the same on the server and locally (11.30.5.2)
    => Log closed Sat Dec 17 18:33:16 2011
    => Log closed Sat Dec 17 18:33:16 2011
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/maintenance at Sat Dec 17 18:33:16 2011
    [20111217.183316] Processing: Setting clock
    [20111217.183316] - Processing command `/usr/local/cpanel/scripts/rdate`
    [20111217.183316] [3984] Virtual environment detected - rdate skipped
    [20111217.183316] Processing: Checking for immutable files
    [20111217.183316] - Processing command `/usr/local/cpanel/scripts/check_immutable_files`
    [20111217.183316] [3985] Not testing for immutable files, because the test was last run approximately 6 days ago (less than 10 days)
    [20111217.183316] Processing: Assuring OS package management system is setup properly
    [20111217.183316] - Processing command `/usr/local/cpanel/scripts/checksyspkgsetup`
    => Log closed Sat Dec 17 18:33:16 2011
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave at Sat Dec 17 18:33:16 2011
    [20111217.183316] E Maintenance ended, however it did not exit cleanly (65280). Please check the logs for an indication of what happened
    [20111217.183316] E Failed to send contact message
    [20111217.183316]
    [20111217.183316] cPanel update completed
    [20111217.183316] A log of this update is available at /var/cpanel/updatelogs/update.1324153992.log
    => Log closed Sat Dec 17 18:33:16 2011
    root@linus [~]#
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    If the update logs are not helpful in determining the cause of the issue, then please submit a ticket:

    http://go.cpanel.net/supportrequest

    I believe the part of the logs that's the biggest issue is likely this one:

    Code:
    Relocating /scripts to /usr/local/cpanel/scripts
    tar: scripts: Cannot open: File exists
    tar: Error exit delayed from previous errors
    You could try checking the following:

    Code:
    cd /
    ls -ld /scripts* && ls -ld scripts*
    lsattr /scripts && lsattr scripts
    Thanks!
     
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