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Error with remote FTP backup (WHM)

Discussion in 'General Discussion' started by kansy, Oct 15, 2013.

  1. kansy

    kansy Member

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    Hi guys!

    I'm having a problem with remote FTP backups in WHM.

    It connects correctly to the server but when I try to validate it I get this error:

    Error: Validation for transport “Mi casa” failed: Could not upload test file: Permission denied.

    However if I do a cPanel backup to the same remote FTP it works.

    Any ideas?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Access your server via SSH as "root" and try manually uploading a test file to your remote server via FTP. Is it able to complete successfully to the same directory you use for your remote backup destination?

    Thank you.
     
  3. kansy

    kansy Member

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    Hey!

    I just tried the following and it worked correctly.

    1- Connected to ssh.
    2- ftp -> open servername port
    3- user -> myusername mypassword

    Code:
    331 User name OK, Enter PASS command
    230 Logged in
    
    So at this point at least I've been able to connect to the remote ftp server.

    4- mput prueba.txt

    Code:
    ftp> mput prueba.txt
    mput prueba.txt?
    227 Entering Passive Mode (80,102,113,183,223,26)
    150 Opening data connection for STOR \mnt\WDExt_HDD_1021\partition1\prueba.txt
    226 File received OK
    5- Dir shows the file correctly.
     
  4. kansy

    kansy Member

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    Sorry for double-posting but I can't edit my own threads.

    I've opened a ticket on cPanel Support page: 4372935

    Cheers!
     
  5. kansy

    kansy Member

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    Solved!

    I left the directory field in blank and it automatically added a / so it was trying to upload the files to root folder.

    Modified to the correct path and it worked perfectly :)
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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