Error with remote FTP backup (WHM)

[kansy]

Hi guys!

I'm having a problem with remote FTP backups in WHM.

It connects correctly to the server but when I try to validate it I get this error:

Error: Validation for transport “Mi casa” failed: Could not upload test file: Permission denied.

However if I do a cPanel backup to the same remote FTP it works.

Any ideas?

 

[cPanelMichael]

Hello

Access your server via SSH as "root" and try manually uploading a test file to your remote server via FTP. Is it able to complete successfully to the same directory you use for your remote backup destination?

Thank you.

 

[kansy]

Hey!

I just tried the following and it worked correctly.

1- Connected to ssh.
2- ftp -> open servername port
3- user -> myusername mypassword

331 User name OK, Enter PASS command
230 Logged in

So at this point at least I've been able to connect to the remote ftp server.

4- mput prueba.txt

ftp> mput prueba.txt
mput prueba.txt?
227 Entering Passive Mode (80,102,113,183,223,26)
150 Opening data connection for STOR \mnt\WDExt_HDD_1021\partition1\prueba.txt
226 File received OK

5- Dir shows the file correctly.

 

[kansy]

Sorry for double-posting but I can't edit my own threads.

I've opened a ticket on cPanel Support page: 4372935

Cheers!

 

[kansy]

Solved!

I left the directory field in blank and it automatically added a / so it was trying to upload the files to root folder.

Modified to the correct path and it worked perfectly

 

[cPanelMichael]

I am happy to hear the issue is now resolved. Thank you for updating this thread with the solution.