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Error XID You Do Not Have or Control

Discussion in 'General Discussion' started by kernow, Feb 1, 2016.

  1. kernow

    kernow Well-Known Member

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    After upgrading to cpanel 54 two old email accounts have reappeared in an account. However I cannot remove them. Trying to delete gives the error message:
    (XID kvww8n) You do not have an email account named “osales@domain.com”.
    Where else could I look to remove these two mail accounts? I checked in username/.cpanel/email_accounts.yaml and the two phantom mail accounts are not listed there.
     
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  2. egillette

    egillette Well-Known Member

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    I'm having the same exact problem with a client's machine. Is there any kind of resolution for this issue??
     
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  3. utilitas

    utilitas Registered

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    Hi, Guys

    I have the same problem, but i got 2 errors, the 1st error when deleting the email account is attached, this looks like an error with the shared address book.

    On the 2nd attempt to delete the email account, I get the (XID) error, this looks like a bug to me.

    Ps. All mail has been moved from the server, So these email accounts are in-active and empty.
     

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Merged two threads here due to the error mentioning "XID". Although full error is different, these may be related.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please review the following files:

    /home/$username/etc/$domain/passwd
    /home/$username/etc/$domain/shadow

    Remove any invalid entries from this file, and also check if the "/home/$username/etc/$old-domain" directory exists.

    Thank you.
     
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  6. kernow

    kernow Well-Known Member

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    Thank you cPanelMichael, the "shadow" file contained the old entry.
    All OK now.
     
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