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Error: You do not have a user named “users_name@subdomain.domain.com"

Discussion in 'E-mail Discussion' started by Diogo FC, Jan 5, 2018.

  1. Diogo FC

    Diogo FC Registered

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    I created few e-mail accounts and with that no problem but when I tried to delete an email account show me an error message: Error: You do not have a user named “users_names@subdomain.domain.com".

    The strange behaviour is I don't have any problems creating the mail accounts.

    What's wrong?

    Regards
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Could you let us know of any specific error messages in /usr/local/cpanel/logs/error_log during the email creation and removal process? Ensure to replace real domain names with examples when pasting the output.

    Thank you.
     
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  3. Diogo FC

    Diogo FC Registered

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    Hi Michael,

    I can't find any error messages on log file. The first mention meaning anything is wrong is here:

    [2017-12-18 13:15:01 +0100] die [Internal Death while parsing ./webmail/paper_lantern/mail/manage_disk_usage/index.html.tt 2585] Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Mailboxes::get_mailbox_status_list(HASH(0x24df850)) failed: “/usr/bin/doveadm” reported error code “67” when it ended: doveadm(no-reply@store.domain*****): Error: User doesn't exist

    ]
    [TEXT]=[]
    at cpanel.pl line 1046.
    cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/mail/manage_dis"..., 1) called at cpanel.pl line 4632
    cpanel::cpanel::run_standard_mode() called at cpanel.pl line 860
    cpanel::cpanel::script("cpanel::cpanel", "-webmail", "./webmail/paper_lantern/mail/manage_disk_usage/index.html.tt") called at cpanel.pl line 275


    [2017-12-18 13:17:01 +0100] info [autoconfig_call] Mail::ClientConfig Notification => teste@store.domain***** via EMAIL [eventimportance => High (1)]
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It looks like the domain name is not correctly configured for this account. Could you open a support ticket using the link in my signature so we can take a closer look at the affected account?

    Thank you.
     
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