The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Errors generated with AutoSSL - autossl_queue_cpanel.json

Discussion in 'Security' started by drinky, Apr 10, 2017.

Tags:
  1. drinky

    drinky Member

    Joined:
    Aug 14, 2003
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    153
    When adding new accounts to the server, AutoSSL is failing to enable and generating the following error. How do I clear the autossl_queue_cpanel.json file? Or is this indicative of greater problem?

    Code:
    7:42:40 AM WARN (XID fc5xtn) The system failed to load and to parse the file “/var/cpanel/autossl_queue_cpanel.json” because of an error: (XID 93q8en) The system failed to parse the JSON stream data “-�L������x�#C�QVN������_��`�R>�<'Ƽ��r��aCƀE�qg��**��l� �8؏1��a��c����������jr"�����:`A�+��S�ГQD����Ĺ6�1��2    �&�j� ��n+�r�R|�ӡ�B.�egB�b }Qj~A9��P��"�>�}�/바7���k�B�K�;�UՄ�&�k�V��l�ooݿ�j�����V����UF���ۺ�ƸU�Q��A����Ĺ8� +�lJ��׬V��L�#�iQE�T9�3=��T�Wgy�c� �uo�� C'�QQ���+�(�����k{�Q�=�w"xNx-lNS�w&Pb���d��$����$�4Ų��3�p "�-РV�L������ة��'�l�nvNa{�~�隳dG��D��U�N�rAԐ5{F/JZД�ԅ�R�C)e%H����r{WA�:W��B�R��"3T�ס����u��$�Ml2�X��=�To@-�&.��<ɿ��l����*u�q��kTc%C.J_�y�wcxJ�T���޳��K����T)+{5! ��r�!�ςAo �{2Ƕ���N���v�l�g[D�>y�t���(K|�L3��qA| �U�͚��+eLɨt~'�i��_n�E9ƸM��2ชsq|���Wp�Ji�Crw�7�("^��`�)����zJ���;�������a��z)�+5��}Ɵ|�&z��}W$Z[`�L3�3��vt�V^�OC�x1�h���l�!t�3�U��R�le�T��惹k8b?>��\_�-fG�Q�U�    ��L�> a�[G �<    �3m��1+�� AŪb�/d��УR������r�������ӗ�OfM �fZC&ozo�˗�ֺ�7䳻WJ��g�Ə�I�V�J�0g�Y5��*#z�o�k�g��k_��U5�Ġ���R|=@��b��`D���݌Q�{�F�����$.l��P����T��m������?��n�����>J��1�Q�8̩�” for the caller “(eval)” because of an error: malformed number (no digits after initial minus), at character offset 1 (before "\x{b0}\x{6}L\x{99}\x{d8}...") at /usr/local/cpanel/Cpanel/JSON.pm line 122.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,287
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The error message suggests possible corruption of the /var/cpanel/autossl_queue_cpanel.json file on this system. Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  3. drinky

    drinky Member

    Joined:
    Aug 14, 2003
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    153
    Thanks Michael,

    Ticket submitted

    Support Request ID is: 8373499
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,064
    Likes Received:
    1,287
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, it looks like moving the corrupt /var/cpanel/autossl_queue_cpanel.json file out of the way and then initiating the AutoSSL queue run regenerated the file.

    Thank you.
     
    drinky likes this.
Loading...

Share This Page