Errors once backup has been done and copying to FTP location

sp3ctre69

Well-Known Member
Aug 14, 2006
105
3
168
I am using the new backup system in WHM.

The backup to the local disk works well, the problem is it seems to be timing out (or something like that) when transferring the files over FTP. I see lots of the following errors in the cpbackup_transporter.log

Code:
[2013-05-15 11:37:18 +0100] die [cpbackup_transporter] Can't locate object method "message" via package "time out reached
" (perhaps you forgot to load "time out reached
"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 31
eval {...} called at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 31
Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0x14e69670), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps 
you forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 439
cPanel::StateFile::throw(cPanel::StateFile=HASH(0x14e50fe0), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps you forgot 
to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 286
cPanel::TaskQueue::throw(cPanel::TaskQueue=HASH(0x1549bfd8), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps you 
forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 601
cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1549bfd8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 83
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 81
[2013-05-15 11:37:18 +0100] warn [cpbackup_transporter] Exception detected: Can't locate object method "message" via package "time out reached
" (perhaps you forgot to load "time out reached
"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x14e69670), 'Exception detected: Can\'t locate object method "message" via package "time out 
reached\x0A" (perhaps you forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/bin/cpbackup_transporter line 88
I am getting a full set of FTP's files but a LOT of them are far smaller than expected and when I try and extract them they are only half (or less) there.

Like I said, the local copy (before FTP) is complete, as expected, but for some reason the FTP'd version is cut off.

Jim

P.S. I logged this as a support ticked this morning - #4113617
 

Gareth-AWD

Well-Known Member
Jul 3, 2008
195
13
68
London, UK
cPanel Access Level
Root Administrator
I am using the new backup system in WHM.

The backup to the local disk works well, the problem is it seems to be timing out (or something like that) when transferring the files over FTP. I see lots of the following errors in the cpbackup_transporter.log

Code:
[2013-05-15 11:37:18 +0100] die [cpbackup_transporter] Can't locate object method "message" via package "time out reached
" (perhaps you forgot to load "time out reached
"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 31
eval {...} called at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 31
Cpanel::LoggerAdapter::throw(Cpanel::LoggerAdapter=HASH(0x14e69670), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps 
you forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/StateFile.pm line 439
cPanel::StateFile::throw(cPanel::StateFile=HASH(0x14e50fe0), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps you forgot 
to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 286
cPanel::TaskQueue::throw(cPanel::TaskQueue=HASH(0x1549bfd8), 'Can\'t locate object method "message" via package "time out reached\x0A" (perhaps you 
forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/3rdparty/perl/514/lib64/perl5/cpanel_lib/cPanel/TaskQueue.pm line 601
cPanel::TaskQueue::process_next_task(cPanel::TaskQueue=HASH(0x1549bfd8)) called at /usr/local/cpanel/bin/cpbackup_transporter line 83
eval {...} called at /usr/local/cpanel/bin/cpbackup_transporter line 81
[2013-05-15 11:37:18 +0100] warn [cpbackup_transporter] Exception detected: Can't locate object method "message" via package "time out reached
" (perhaps you forgot to load "time out reached
"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26
Cpanel::LoggerAdapter::warn(Cpanel::LoggerAdapter=HASH(0x14e69670), 'Exception detected: Can\'t locate object method "message" via package "time out 
reached\x0A" (perhaps you forgot to load "time out reached\x0A"?) at /usr/local/cpanel/Cpanel/Backup/Queue.pm line 217.\x0A') called at 
/usr/local/cpanel/bin/cpbackup_transporter line 88
I am getting a full set of FTP's files but a LOT of them are far smaller than expected and when I try and extract them they are only half (or less) there.

Like I said, the local copy (before FTP) is complete, as expected, but for some reason the FTP'd version is cut off.

Jim

P.S. I logged this as a support ticked this morning - #4113617
Had the exact same problem and it's discovered it's a bug in the development and a case has been opened. Did they say the same to your ticket.

They did get mine working to a stage where accounts would be fine but anything over 3Gb would fail during the FTP process.
 

sp3ctre69

Well-Known Member
Aug 14, 2006
105
3
168
Ouch, no they didn't say anything at all... one guy had a brief look this morning and then set it to 2nd line where it's been sat since. Thanks for the feedback, surprisingly I couldn't find anything when I searched the issue.
 

kemoche

Registered
Oct 14, 2013
2
0
51
cPanel Access Level
Root Administrator
Had the exact same problem and it's discovered it's a bug in the development and a case has been opened. Did they say the same to your ticket.

They did get mine working to a stage where accounts would be fine but anything over 3Gb would fail during the FTP process.
So what happens now with file that are over 3GB?? :confused:
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
So what happens now with file that are over 3GB?? :confused:
This thread is several months old. I recommend opening a support ticket if you are experiencing an issue with remote FTP backups so we can investigate and attempt to reproduce the issue.

Thank you.