Exceeded bandwidth page not working

[sharkey0903]

Hi,

For the past few months a client of mine keeps exceeding their allocated bandwidth limit. Previously this would show the bandwidth limit exceeded page, but now it seems to offer up a httpd.conf file for download???

My web host tells me that this is a documented Cpanel bug and that there is nothing that can be done about it. However I can't find any details on this issue on the cpanel site or the forums.

Can this issue be fixed or is it something that my host has done which is the reason why the limit exceeded page no longer shows?

Thanks in advance for any help / suggestions.

My cpanel config is:

cPanel 11.25.0-S43473 - WHM 11.25.0 - X 3.9
CENTOS 4.8 i686 standard

 

[madaboutlinux]

Are you sure it ask for the httpd.conf file to download on exceeding the bandwidth limit? I definitely don't think so... it should be something else.

If your account is on a Shared/Reseller server, you will have to ask your hosting company to fix this issue for you (they may forward it to cPanel Enggs).

If you have a Dedicated server, you can either ask your hosting company OR cPanel Enggs directly to look into this problem.

BTW, if it's a dedicated server, have you checked the cPanel and Apache error logs to see if you find anything useful there? The logs files are:

/usr/local/apache/logs/error_log
/usr/local/cpanel/logs/error_log

 

[sharkey0903]

ok yeah sorry my mistake. It's not a httpd.conf file at all.

What it does is prompt to download the actual exceeded bandwidth limit html page instead of displaying it in a browser.

The problem seems to be that the file doesn't have a .html file extension...??