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exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

Discussion in 'E-mail Discussions' started by Webdew, Mar 9, 2014.

  1. Webdew

    Webdew Registered

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    I'm getting this message to users in my WHM hosting VPS server. It has happened sporadically in the past but for some reason has become more frequent in the last week.

    I found this forum post http://forums.cpanel.net/f43/domain...ax-defers-failures-per-hour-5-5-a-296962.html but it seems not to have had a resolution.

    Which has help me figure a way to stop the blocking ( removing the folder/ files in the /var/cpanel/email_send_limits/ )

    But it is causing a lot of frustration that this keeps occuring. In the WHM web UI I have I believe always had this disabled simply by setting under Tweak Settings the Max hourly emails per domain -> Unlimited (default).

    Can anyone shed light on this?

    I'd like to disable it altogether but failing that can I raise it higher then 5 which seems really low when you consider a s mall business with a dozen people might send out 5 bad email within an hour ( think 8- 9 am emails).
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please ensure you review the following options under the "Mail" tab in "WHM Home » Server Configuration » Tweak Settings":

    "Maximum percentage of failed or deferred messages a domain may send per hour"
    "Number of failed or deferred messages a domain may send before protections can be triggered"

    Also, check your packages via "WHM Home » Packages » Edit a Package" to make sure the values are not configured at the account level.

    Thank you.
     
  3. rligg

    rligg Well-Known Member

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    How does one identify accounts violating these rules? I would like to be able to clear a domain if a user is having a problem with this.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. rligg

    rligg Well-Known Member

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    But how how you manually clear it?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Have you tried removing the entries in the /var/cpanel/email_send_limits/track/$domain file?

    Thank you.
     
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