exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

Webdew

Member
Jun 18, 2013
15
0
51
cPanel Access Level
Root Administrator
I'm getting this message to users in my WHM hosting VPS server. It has happened sporadically in the past but for some reason has become more frequent in the last week.

I found this forum post http://forums.cpanel.net/f43/domain...ax-defers-failures-per-hour-5-5-a-296962.html but it seems not to have had a resolution.

Which has help me figure a way to stop the blocking ( removing the folder/ files in the /var/cpanel/email_send_limits/ )

But it is causing a lot of frustration that this keeps occuring. In the WHM web UI I have I believe always had this disabled simply by setting under Tweak Settings the Max hourly emails per domain -> Unlimited (default).

Can anyone shed light on this?

I'd like to disable it altogether but failing that can I raise it higher then 5 which seems really low when you consider a s mall business with a dozen people might send out 5 bad email within an hour ( think 8- 9 am emails).
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Please ensure you review the following options under the "Mail" tab in "WHM Home » Server Configuration » Tweak Settings":

"Maximum percentage of failed or deferred messages a domain may send per hour"
"Number of failed or deferred messages a domain may send before protections can be triggered"

Also, check your packages via "WHM Home » Packages » Edit a Package" to make sure the values are not configured at the account level.

Thank you.
 

rligg

Well-Known Member
Sep 16, 2003
275
0
166
How does one identify accounts violating these rules? I would like to be able to clear a domain if a user is having a problem with this.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
You can search /var/log/exim_mainlog using "exigrep" for the domain name to see if it's reached the configured limit.

Thank you.