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Exchange issue on domain

Discussion in 'E-mail Discussion' started by Neil Shuker, Oct 27, 2015.

  1. Neil Shuker

    Neil Shuker Member

    Oct 27, 2015
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    United Kingdom
    cPanel Access Level:
    Root Administrator
    Hi All,
    Hope you are having a good day!! I am having issues with a new domain that I have recently added to the server.

    The setup of the domain is that it has an exchange mailbox with an exterior provider, and on the domain DNS it points the A record to my server so users can access the website, this all works fine and doing what it should be.

    The issue is that any other domain that is on the server is unable to send an email to this new domain, can anyone suggest what might be causing this issue?

    Also on the website there is a php mail script, which I think may of cause a rate limit on gmail for the whole IP address (server) Is there a why to setup a SPF record or DKIM record when the mail part of the domain is done on another exterior server?

    Thank you for looking and helping in advance, it is much appreciated.

  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Hello :)

    What error message do local domain names receive when sending email to the affected domain name? Is this domain name configured as a "Remote Mail Exchanger" under "Email Routing" in "WHM >> DNS Functions >> Edit DNS Zone"?

    Thank you.
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