Excluded from backup folder got deleted by the backup restoration?

Benjamin D.

Well-Known Member
Jan 28, 2016
146
22
68
Canada
cPanel Access Level
Root Administrator
Hi, it seems the cPanel backup restoration process deleted a folder that was in the exclude list. Is there a way to get it back and why is the backup restoration process so destructive? To my understanding, an excluded files list are files that don't get picked up by the daily backup, but why does it have to destroy them while restoring the other files?
 

Benjamin D.

Well-Known Member
Jan 28, 2016
146
22
68
Canada
cPanel Access Level
Root Administrator
I guarantee you it wiped off a whole directory upon restoring other files in the same account. That folder was in the exclude list. At the end of the restoration process, it recreated an empty directory because there was a subdomain associated with it, but the folder was totally empty.