exim-26 and imap DOWN

[Angel Castro]

Hi.

Today morning I noticed that exim-26 and imap services are downs.
I restarted these services but didnt fix the errors, it still appears down.

How can i fix it?

Thanks in advance.

 

[andrew.n]

Are the services indeed running? Try to start them manual like service exam restart and see the error message there.

 

[Angel Castro]

I ran the commands:

service exim restart
service dovecot restart

these finished successful

I checked the sevices status and shows: is running...

 

[andrew.n]

So where do you see its down? Are you able to telnet into port 26?

 

[Angel Castro]

I found the problem.

What happened was that at morning, a cron job was executed, this cron owned cpanel, this cron created a file called checksrv.suspend, which disabled the service monitor y left all services without updating in WHM > Server status > Service Status

I ran the following command:

1. First I restarted thailwatchd

   /scripts/restartsrv_thailwatchd

2. I checked the log

   tail -f /var/log/chkservd.log

   In that log I saw a file named chkservd.suspend, this is a response:
   [2020-09-08 11:41:02 -0500] Chkservd is currently suspended (/var/run/chkservd.suspend exists), waiting 100 seconds
3. I removed the file chkservd.suspend

   rm -f /var/run/chkservd.suspend

4. At last restart again thailwatchd

   /scripts/restartsrv_thailwatchd

After runing the commands, all services in WHM > Server status > Service Status, showed UP

 

[cPanelLauren]

Glad to see you were able to resolve the issue. For reference though the command is:

/scripts/restartsrv_tailwatchd