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Exim and IMAP appears as down

Discussion in 'E-mail Discussions' started by Martin Werner, Dec 7, 2015.

  1. Martin Werner

    Martin Werner Member

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    For some reason, exim and IMAP appears as down in the service status panel. When I do a service status check they are both up. Look at the screenshots below.

    Skärmavbild 2015-12-07 kl. 16.06.19.png

    Skärmavbild 2015-12-07 kl. 16.07.29.png
    Skärmavbild 2015-12-07 kl. 16.07.21.png

    What could be wrong? I am also having issues logging into the web mail even though I have set up the e-mail accounts.

    Thanks for answers.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is this consistently showing this in Service Status or did you just reboot or restart services?
     
  3. Martin Werner

    Martin Werner Member

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    It is consistently showing this in Service Status. It has been like this ever since I installed cPanel.
     
  4. Martin Werner

    Martin Werner Member

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    I am also getting this in the monitoring e-mail:

    TCP Transaction Log:
    << * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.
    >> A001 LOGIN __cpanel__service__auth__imap__4AKZ51P2htZu1S7NIvLRzmcbFydd9xJZ3GlkLcGPYtrqtdZWJDFOtvMwPnrN4EjI aBVSBaRwAR6X1H81gSyLM_Ean6djBhNPAZuhOwKZuit1_suzjbgFmPOvXDpvKZIR
    << A001 NO [AUTHENTICATIONFAILED] Authentication failed.
    imap: ** [A001 NO [AUTHENTICATIONFAILED] Authentication failed. != A001 OK]
    : Died
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What version of cPanel are you running and have you tried forcing an update?
     
  6. Martin Werner

    Martin Werner Member

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    WHM 11.52.1 (Build 3)

    Yes I have tried to force an update.
     
  7. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please feel free to open a ticket about this to cPanel Technical Support. From within your WHM, top right corner is a "life preserver" icon, on it, a link to directly open a ticket.
     
  8. Martin Werner

    Martin Werner Member

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    I have opened a ticket now, do you have any idea of what the issue could be?

    The ticket id is btw 7403113
     
    #8 Martin Werner, Dec 7, 2015
    Last edited by a moderator: Dec 7, 2015
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Let's see what they come up with. Thanks for posting the ID.
     
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