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Exim and IMAP down version 11.40 cpanel

Discussion in 'General Discussion' started by alexandz, Dec 17, 2013.

  1. alexandz

    alexandz Well-Known Member

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    Hi,

    I need help with imap and exim service do not start, and are also unstable.

    That's part of the log / var / log / chkservd.log:

    root@xxxx [~]# tailf /var/log/chkservd.log
    Service Check Finished
    Service Check Started
    Loading services .....clamd....cpanellogd....cpsrvd....dnsadmin....exim....ftpd....httpd....imap....mailman....mysql....named....postgresql....queueprocd....spamd....sshd..Done
    [2013-12-17 13:24:02 -0300] Disk check .... /dev/sda1 (/) [41%] ... {status:eek:k} ... Done
    [2013-12-17 13:24:02 -0300] Service check ....sshd [[check command:+][socket connect:N/A]]...spamd [[check command:+][socket connect:N/A]]...queueprocd [[check command:+][socket connect:N/A]]...postgresql [[check command:+][socket connect:N/A]]...pop [[check command:N/A][socket connect:N/A]]...named [[check command:+][socket connect:N/A]]...mysql [[check command:+][socket connect:N/A]]...mailman [[check command:+][socket connect:N/A]]...interchange [[check command:N/A][socket connect:N/A]]...imap [[socket_service_auth:1]Timeout while trying to get data from service: Died at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 812.
    [check command:+][socket connect:-][socket failure threshold:2/3]]...httpd [[check command:N/A][socket connect:+]]...ftpd [[socket_service_auth:1][check command:+][socket connect:+]]...exim [Timeout while trying to get data from service: Died at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 812, <$socket_scc> line 10.
    [check command:+][socket connect:-][socket failure threshold:7/3][fail count:5]Restarting exim....
    [notify:failed (load:8.01 7.98 7.90) (memory: used=3983,available=11964,installed=15946)]]...entropychat [[check command:N/A][socket connect:N/A]]...dnsadmin [[check command:+][socket connect:+]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cpanellogd [[check command:+][socket connect:N/A]]...clamd [[check command:-][socket connect:N/A][fail count:3]Restarting clamd....
    [notify:failed (load:8.33 8.05 7.92) (memory: used=4096,available=11851,installed=15946)]]...Done
    Service Check Finished


    I've tried restarting the service but is not useful
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please check the following log files:

    /var/log/exim_mainlog
    /var/log/exim_paniclog

    Do you notice any errors in these log files when attempting to restart Exim?

    Thank you.
     
  3. alexandz

    alexandz Well-Known Member

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    /var/log/exim_mainlog

    2013-12-17 14:58:51 SMTP connection from (MARIAJ) [190.151.91.82]:50457 closed after SIGTERM

    /var/log/exim_paniclog

    nothing
     
    #3 alexandz, Dec 17, 2013
    Last edited by a moderator: Dec 17, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    You posted a full output of /var/log/exim_mainlog as opposed to a snippet of any potential error messages. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. alexandz

    alexandz Well-Known Member

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    I've done it but could not help me because they said my server had been reported as committed and which was to migrate to another server.
     
  6. alexandz

    alexandz Well-Known Member

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    Now the services are active, but if I check with rouncube tells me: Error connecting to IMAP server.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Have you considered migrating the accounts to a new system? If your server has been hacked, it's possible that's part of the reason that services are failing.

    Thank you.
     
  8. alexandz

    alexandz Well-Known Member

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    For now is not a possibility, because that appropriate measures were taken and the server has worked fine until this morning that we came across this problem.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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  10. alexandz

    alexandz Well-Known Member

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    Restarting IMAP Server

    Waiting for imap to restart...............................................................finished.


    imap has failed, please contact the sysadmin (result was "dovecot is not running").
     
  11. alexandz

    alexandz Well-Known Member

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    dovecot is not running
     
  12. cPanelMichael

    cPanelMichael Forums Analyst
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    Check /var/log/maillog and let us know if you notice any particular error messages. Note that you do not have to post the entire log here, but rather simply post any errors that appear relevant.

    Thank you.
     
  13. alexandz

    alexandz Well-Known Member

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    /var/log/maillog
    I have only message type:
    Dec 17 17:47:08 xxxx spamd [11816]: spamd: ...

    Shows no errors.

    Also I was unable to start the IMAP service, but when I try to connect I keep showing the message: Error connecting to IMAP server.

    An update is in progress and this has stuck in:
    [Finished newemail (2 seconds)]
    [Starting noshell]

    it takes hours.
     
  14. alexandz

    alexandz Well-Known Member

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    when there was a problem starting in cpanel update process, which began at 00.59am and not yet ended at 9:28 a.m., reviewing the log includes a ACL is up to:

    [Finished newemail (2 seconds)]
    [Starting noshell]

    and getting stuck.
     
  15. cPanelMichael

    cPanelMichael Forums Analyst
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    This seems like a separate issue. Try killing the process and starting the cPanel update again to see if the problem continues.

    Thank you.
     
  16. alexandz

    alexandz Well-Known Member

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    The continuous problem, what to do then?
    apply: / scripts / upcp - force
     
  17. cPanelMichael

    cPanelMichael Forums Analyst
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    It's difficult to diagnose the actual issue here because you are not using a supported server. The easier method to resolve this issue may be to migrate to a fresh installation of CentOS so we can provide support. Beyond that, have you tried using "ps auxf" during the cPanel update to see which specific process it's hanging at?

    Thank you.
     
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