Exim and IMAP down version 11.40 cpanel

[alexandz]

Hi,

I need help with imap and exim service do not start, and are also unstable.

That's part of the log / var / log / chkservd.log:

[email protected] [~]# tailf /var/log/chkservd.log
Service Check Finished
Service Check Started
Loading services .....clamd....cpanellogd....cpsrvd....dnsadmin....exim....ftpd....httpd....imap....mailman....mysql....named....postgresql....queueprocd....spamd....sshd..Done
[2013-12-17 13:24:02 -0300] Disk check .... /dev/sda1 (/) [41%] ... {statusk} ... Done
[2013-12-17 13:24:02 -0300] Service check ....sshd [[check command:+][socket connect:N/A]]...spamd [[check command:+][socket connect:N/A]]...queueprocd [[check command:+][socket connect:N/A]]...postgresql [[check command:+][socket connect:N/A]]...pop [[check command:N/A][socket connect:N/A]]...named [[check command:+][socket connect:N/A]]...mysql [[check command:+][socket connect:N/A]]...mailman [[check command:+][socket connect:N/A]]...interchange [[check command:N/A][socket connect:N/A]]...imap [[socket_service_auth:1]Timeout while trying to get data from service: Died at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 812.
[check command:+][socket connect:-][socket failure threshold:2/3]]...httpd [[check command:N/A][socket connect:+]]...ftpd [[socket_service_auth:1][check command:+][socket connect:+]]...exim [Timeout while trying to get data from service: Died at /usr/local/cpanel/Cpanel/TailWatch/ChkServd.pm line 812, <$socket_scc> line 10.
[check command:+][socket connect:-][socket failure threshold:7/3][fail count:5]Restarting exim....
[notify:failed (load:8.01 7.98 7.90) (memory: used=3983,available=11964,installed=15946)]]...entropychat [[check command:N/A][socket connect:N/A]]...dnsadmin [[check command:+][socket connect:+]]...cpsrvd [[http_service_auth:1][check command:N/A][socket connect:+]]...cpanellogd [[check command:+][socket connect:N/A]]...clamd [[check command:-][socket connect:N/A][fail count:3]Restarting clamd....
[notify:failed (load:8.33 8.05 7.92) (memory: used=4096,available=11851,installed=15946)]]...Done
Service Check Finished


I've tried restarting the service but is not useful

 

[cPanelMichael]

Hello

Please check the following log files:

/var/log/exim_mainlog
/var/log/exim_paniclog

Do you notice any errors in these log files when attempting to restart Exim?

Thank you.

 

[alexandz]

/var/log/exim_mainlog

2013-12-17 14:58:51 SMTP connection from (MARIAJ) [190.151.91.82]:50457 closed after SIGTERM

/var/log/exim_paniclog

nothing

 

[cPanelMichael]

You posted a full output of /var/log/exim_mainlog as opposed to a snippet of any potential error messages. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[alexandz]

I've done it but could not help me because they said my server had been reported as committed and which was to migrate to another server.

 

[alexandz]

Now the services are active, but if I check with rouncube tells me: Error connecting to IMAP server.

 

[cPanelMichael]

I've done it but could not help me because they said my server had been reported as committed and which was to migrate to another server.

Have you considered migrating the accounts to a new system? If your server has been hacked, it's possible that's part of the reason that services are failing.

Thank you.

 

[alexandz]

For now is not a possibility, because that appropriate measures were taken and the server has worked fine until this morning that we came across this problem.

 

[cPanelMichael]

Try restarting the IMAP service, and forcing an update of Roundcube via:

/usr/local/cpanel/bin/update-roundcube --force

Thank you.

 

[alexandz]

Restarting IMAP Server

Waiting for imap to restart...............................................................finished.


imap has failed, please contact the sysadmin (result was "dovecot is not running").

 

[alexandz]

dovecot is not running

 

[cPanelMichael]

Check /var/log/maillog and let us know if you notice any particular error messages. Note that you do not have to post the entire log here, but rather simply post any errors that appear relevant.

Thank you.

 

[alexandz]

/var/log/maillog
I have only message type:
Dec 17 17:47:08 xxxx spamd [11816]: spamd: ...

Shows no errors.

Also I was unable to start the IMAP service, but when I try to connect I keep showing the message: Error connecting to IMAP server.

An update is in progress and this has stuck in:
[Finished newemail (2 seconds)]
[Starting noshell]

it takes hours.

 

[alexandz]

when there was a problem starting in cpanel update process, which began at 00.59am and not yet ended at 9:28 a.m., reviewing the log includes a ACL is up to:

[Finished newemail (2 seconds)]
[Starting noshell]

and getting stuck.

 

[cPanelMichael]

when there was a problem starting in cpanel update process, which began at 00.59am and not yet ended at 9:28 a.m., reviewing the log includes a ACL is up to:

[Finished newemail (2 seconds)]
[Starting noshell]

and getting stuck.

This seems like a separate issue. Try killing the process and starting the cPanel update again to see if the problem continues.

Thank you.

 

[alexandz]

The continuous problem, what to do then?
apply: / scripts / upcp - force

 

[cPanelMichael]

The continuous problem, what to do then?
apply: / scripts / upcp - force

It's difficult to diagnose the actual issue here because you are not using a supported server. The easier method to resolve this issue may be to migrate to a fresh installation of CentOS so we can provide support. Beyond that, have you tried using "ps auxf" during the cPanel update to see which specific process it's hanging at?

Thank you.