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Exim Configuration Manager not loading

Discussion in 'E-mail Discussions' started by mehrdadali14, Nov 17, 2016.

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  1. mehrdadali14

    mehrdadali14 Member

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    Dear

    after upgrading my server from easyapache3 to easyapache4 on Cloudlinux server now face same issue here we email section

    1- Exim Configuration Manager at my whm not loading only blank page appear with out any error massage
    2- all email account list at my cpanel >webmail not shows

    3- email not load in horde but all email shows in roundcube

    4- can't send email to live or hotmail shows following error
    Action: failed
    Final-Recipient: rfc822;someusr@live.com
    Status: 5.0.0
    Remote-MTA: dns; mx4.hotmail.com
    Diagnostic-Code: smtp; 550 SC-001 (BAY004-MC6F33) Unfortunately, messages from
     
    #1 mehrdadali14, Nov 17, 2016
    Last edited by a moderator: Nov 17, 2016
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Try running the following command to force a cPanel update:

    Code:
    /scripts/upcp --force
    If this doesn't help, review /usr/local/cpanel/logs/error_log when accessing "WHM >> Exim Configuration Manager" and let us know of any specific output.

    Thank you.
     
  3. mehrdadali14

    mehrdadali14 Member

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    dear thanks for your replay
    i do it as well as you told
    updating has been fully success full after that i rebooted the server
    but still the Exim Configuration Manager not loading one thing more interesting that i put update commend again and server again success fully update ! its very surprising any time ( what ever i try from cpanel > update cpanel or from given above commend
    /scripts/upcp --force ) server going to update and download new update and shows success updat !

    in error log also show following massages
    Code:
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    [2016-11-18 11:00:18 +0500] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2016-11-18 11:01:36 +0500] info [cleanquotas] Checking for orphaned quotas...
    [2016-11-18 11:01:36 +0500] info [cleanquotas] Done.
    [2016-11-18 11:01:37 +0500] info [autorepair] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:37 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:37 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:37 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:37 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:38 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:38 +0500] info [-] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:01:38 +0500] info [purge_modsec_log] Purged stale records from modsec database.
    [2016-11-18 11:01:45 +0500] info [email_archive_maintenance] Email archiving is disabled per Tweak Settings.
    [2016-11-18 11:01:46 +0500] info [setup_modsec_db] Initialized ModSecurity™ database.
    [2016-11-18 11:01:46 +0500] info [modsec_vendor] Updates are in progress for all of the installed ModSecurity vendors with automatic updates enabled.
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on cphulkd (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of cphulkd is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on cphulkd
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on eximstats (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of eximstats is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on eximstats
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on leechprotect (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of leechprotect is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on leechprotect
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on modsec (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of modsec is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on modsec
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on munin_innodb (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of munin_innodb is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on munin_innodb
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on mysql (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of mysql is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on mysql
    [2016-11-18 11:03:22 +0500] info [check_mysql] starting mysqlcheck on roundcube (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck of roundcube is finished (PID 299534)
    [2016-11-18 11:03:22 +0500] info [check_mysql] mysqlcheck found no errors on roundcube
    [2016-11-18 11:03:23 +0500] info [autorepair] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:03:28 +0500] info [cpsrvd] reloading config based on -HUP signal
    [2016-11-18 11:04:04 +0500] info [install_locallib_loginprofile] local::lib is installed for system perl
    [2016-11-18 11:04:26 +0500] info [cpanelsync] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:26 +0500] info [cpanelsync] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:26 +0500] warn [whostmgr2] Failed to locate postgresql CLI application
    [2016-11-18 11:04:29 +0500] info [check_unmonitored_enabled_services] No method for determining installed state of service apache_php_fpm
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    [2016-11-18 11:04:49 +0500] info [cpsrvd] Restarting cpsrvd daemon process 2909 via /usr/local/cpanel/cpsrvd
    ==> cpsrvd 11.60.0.24 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    ==> cpsrvd 11.60.0.24 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    [2016-11-18 11:04:54 +0500] info [whostmgr2] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:55 +0500] info [whostmgr2] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:55 +0500] info [whostmgr2] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:55 +0500] info [whostmgr2] Successfully verified signature for cpanel (key types: release).
    [2016-11-18 11:04:55 +0500] info [whostmgr2] Version file for addon "whm" type is no longer used.
    
    [2016-11-18 11:05:02 +0500] info [register_cpanelplugin] File "/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
    This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
        "/usr/local/cpanel/base/frontend/x3/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".
    
    [2016-11-18 11:05:03 +0500] info [register_cpanelplugin] File "/usr/local/cpanel/base/frontend/x3/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
    This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
        "/usr/local/cpanel/base/frontend/x3/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".
    
    [2016-11-18 11:05:10 +0500] info [register_cpanelplugin] File "/usr/local/cpanel/base/frontend/x3mail/branding/crimson_smoke/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
    This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
        "/usr/local/cpanel/base/frontend/x3mail/branding/crimson_smoke/heading_sprites_bg_snap_to_smallest_width.png".
    
    [2016-11-18 11:05:14 +0500] info [register_cpanelplugin] File "/usr/local/cpanel/base/frontend/x3mail/branding/the_beach/bottom_bg.gif" has 783 x 23 dimensions with 18009 pixels.
    This is exceeding 8192 pixels and color palette issue may be expected when its associated sprite file is used:
        "/usr/local/cpanel/base/frontend/x3mail/branding/the_beach/heading_sprites_bg_snap_to_smallest_width.png".
    
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    [2016-11-18 11:09:54 +0500] info [tailwatchd] Updated chkservd apache_php_fpm driver from /usr/local/cpanel/src/chkservd/chkserv.d.
    [2016-11-18 11:09:54 +0500] info [tailwatchd] Updated chkservd cpanellogd driver from /usr/local/cpanel/src/chkservd/chkserv.d.
    Building global cache for cpanel...Done
    [2016-11-18 11:50:55 +0500] info [gather-update-logs] Cannot send file /usr/local/cpanel/logs/update_......../2016-11-18T06:50:12Z.tar.gz to updatelogdrop.cpanel.net.
    [2016-11-18 11:50:55 +0500] info [gather-update-logs] Failed to send data to cPanel
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    [2016-11-18 12:15:01 +0500] info [autorepair] Successfully verified signature for cpanel (key types: release).
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    cpsrvd [2909] Shutting down due to SIGTERM or SIGINT
    -- RESTART MARKER (PID 2922 at 1479456933)--
    ==> cpsrvd 11.60.0.24 started
    ==> cpsrvd: loading security policy....Done
    ==> cpsrvd: Setting up SSL support ... Done
    ==> cpsrvd: transferred port bindings
    ==> cpsrvd: bound to ports
    Building global cache for cpanel...Done
    repquota: Cannot open quotafile //aquota.user: No such file or directory
    
    
     
    #3 mehrdadali14, Nov 18, 2016
    Last edited by a moderator: Nov 18, 2016
  4. cPanelMichael

    cPanelMichael Forums Analyst
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  5. mehrdadali14

    mehrdadali14 Member

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    thanks again
    i done all that as well as mentioned there
    and after reboot verify it the result was same as well
    -rw-r--r-- 1 root root 10240 Nov 19 09:30 /aquota.user

    also checked the cashquta the result was as well as given below
    disablequotacache=0

    but still the exim issue same as well as it was
    also i again update the cpanel after success update reboot it
    but the update issue also was same as it was

    now other error come out for few second the following error cam and cpanel not open after the refresh the cpanel loading
    [2016-11-19 09:40:46 +0500] info [gather-update-logs] Failed to send data to cPanel
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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