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exim-daemon.pid not readable error

Discussion in 'E-mail Discussion' started by ubuntu2018, May 20, 2018.

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  1. ubuntu2018

    ubuntu2018 Registered

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    hi

    exim is down in my server after whm upgrade to v 70.0.42

    when i start exim manually this message shown:

    systemd[1]: Starting Exim is a Mail Transport Agent, which is the program that moves mail from one machine to another....
    exim.daemon[11037]: /usr/sbin/exim: error while loading shared libraries: libperl.so: cannot open shared object file: No such file or directory
    systemd[1]: PID file /var/spool/exim/exim-daemon.pid not readable (yet?) after start.
    systemd[1]: Unit exim.service entered failed state.
    systemd[1]: exim.service failed.

    please help me!
     
  2. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello,


    can you tell me what the output is after running the following?

    Code:
    ps faux |grep exi[m]
    Code:
    /scripts/restartsrv_exim --status
    Thanks!
     
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  3. ubuntu2018

    ubuntu2018 Registered

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    the output of ps faux |grep exi[m] is:
    4485 0.0 0.0 112648 960 pts/0 S+ 19:48 0:00 \_ grep --color=auto exim

    and output after run /scripts/restartsrv_exim --status is:
    (XID 2hgrvc) The “exim” service is down.
     
  4. ubuntu2018

    ubuntu2018 Registered

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    the output of ps faux |grep exi[m] is:
    nothing

    and output after run /scripts/restartsrv_exim --status is:
    (XID 2hgrvc) The “exim” service is down.
     
  5. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello,

    Do you happen to have exim set to unmanaged? You can check this here:

    Code:
    /var/cpanel/rpm.versions.d/local.versions
    If it is here, it's keeping it from being updated. To resolve this you need to remove that line and then run the following to update it:

    Code:
    /scripts/check_cpanel_rpms --fix
    If it's not in /var/cpanel/rpm.version.d/local.versions you may still need to reinstall exim and the easiest way to do this would be to run the following:

    Code:
    rpm -e --nodeps exim
    
    /scripts/check_cpanel_rpms --fix

    Please let us know if you continue having issues after this.

    Thanks!
     
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  6. ubuntu2018

    ubuntu2018 Registered

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    thank you very much
    exim now up and work
     
  7. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @ubuntu2018

    I am so happy to hear that! Can you confirm what the resolution was? Was it set to unmanaged?

    Thanks!
     
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