exim-daemon.pid not readable error

[ubuntu2018]

hi

exim is down in my server after whm upgrade to v 70.0.42

when i start exim manually this message shown:

systemd[1]: Starting Exim is a Mail Transport Agent, which is the program that moves mail from one machine to another....
exim.daemon[11037]: /usr/sbin/exim: error while loading shared libraries: libperl.so: cannot open shared object file: No such file or directory
systemd[1]: PID file /var/spool/exim/exim-daemon.pid not readable (yet?) after start.
systemd[1]: Unit exim.service entered failed state.
systemd[1]: exim.service failed.

please help me!

 

[cPanelLauren]

Hello,


can you tell me what the output is after running the following?

ps faux |grep exi[m]

/scripts/restartsrv_exim --status

Thanks!

 

[ubuntu2018]

the output of ps faux |grep exi[m] is:
4485 0.0 0.0 112648 960 pts/0 S+ 19:48 0:00 \_ grep --color=auto exim

and output after run /scripts/restartsrv_exim --status is:
(XID 2hgrvc) The “exim” service is down.

 

[ubuntu2018]

the output of ps faux |grep exi[m] is:
nothing

and output after run /scripts/restartsrv_exim --status is:
(XID 2hgrvc) The “exim” service is down.

 

[cPanelLauren]

Hello,

Do you happen to have exim set to unmanaged? You can check this here:

/var/cpanel/rpm.versions.d/local.versions

If it is here, it's keeping it from being updated. To resolve this you need to remove that line and then run the following to update it:

/scripts/check_cpanel_rpms --fix

If it's not in /var/cpanel/rpm.version.d/local.versions you may still need to reinstall exim and the easiest way to do this would be to run the following:

rpm -e --nodeps exim

/scripts/check_cpanel_rpms --fix

Please let us know if you continue having issues after this.

Thanks!

 

[ubuntu2018]

thank you very much
exim now up and work

 

[cPanelLauren]

Hi @ubuntu2018

I am so happy to hear that! Can you confirm what the resolution was? Was it set to unmanaged?

Thanks!